Zoe Pratt
Rochester,NY
Summary
Dynamic professional with a proven track record in sales and customer service, notably at Old Navy, Gap. Excelled in roles requiring strong work ethic and problem-solving abilities, significantly enhancing customer satisfaction and operational efficiency. Skilled in customer service analysis and schedule coordination, adept at fostering positive relationships and driving business success.
Overview
4
4
years of professional experience
Work History
Backroom Team Lead
Old Navy, Gap
Webster, NY
03.2024 - 09.2024
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Participated in store recovery to keep merchandise displays neat and organized.
- Utilized handheld devices for tracking merchandise and updating inventory data.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Provided support during peak sales periods or special events.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Call Center Representative
Massage Envy
Tonawanda, NY
08.2023 - 03.2024
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- helped callers schedule appointments for desired services and time
Customer Service Representative
Secured Assist LLC
Cuba, NY
11.2022 - 03.2023
- took inbound and made outbound calls
- assisted customers with their student loans
- processed payments over the phone
- helped find customers what payment plan would best work for them
Acting Assistant Manager
Athleta- Gap
Victor, NY
06.2021 - 11.2022
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed business performance data and forecasted business results for upper management.
- Established processes for monitoring customer satisfaction levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Barista
Starbucks, Target
Batavia, NY
10.2021 - 06.2022
- Collected payments and provided accurate change.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed cash register and processed transactions with accuracy and integrity.
- Checked brewing equipment for proper functionality.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Brand Associate
Old Navy, Gap
Olean, NY
07.2020 - 01.2021
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Provided exceptional customer service to enhance brand reputation.
- Organized sales floor displays to maximize visibility of products.
- Developed relationships with customers to encourage repeat business.
- Restocked shelves with merchandise as needed.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided excellent customer service at all times.
Education
High School Diploma -
Cuba-Rushford
Cuba, NY06-2020
Skills
- Sales and customer service
- Customer service analysis
- Inbound customer service
- Proficient customer service
- Strong work ethic
- Problem-solving
- Schedule coordination
Timeline
Backroom Team Lead
Old Navy, Gap
03.2024 - 09.2024
Call Center Representative
Massage Envy
08.2023 - 03.2024
Customer Service Representative
Secured Assist LLC
11.2022 - 03.2023
Barista
Starbucks, Target
10.2021 - 06.2022
Acting Assistant Manager
Athleta- Gap
06.2021 - 11.2022
Brand Associate
Old Navy, Gap
07.2020 - 01.2021
High School Diploma -
Cuba-Rushford
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