Zoe Ray
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Effective Student committed to learning, developing skills in medicine and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
Catering Server
Bahler Street Pizza
09.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Prepared and maintained drink stations throughout catering events.
- Documented ingredients and quantity of catering supplies to maintain accurate inventory.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Provided receipts and invoices and collected payments from customers to establish proof of transaction.
- Maintained clean and safe work environment.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assessed meal preparation to check creation of special orders and cooking procedures.
Shift Leader
Jeremiah's Italian Ice
03.2022 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Belton High School
Belton, TX05.2024
Skills
- Public Presentations
- Scientific Terminology
- Research Abilities
- Risk Monitoring
- OSHA Requirements
- Taking Vital Signs
- Social Skills
- Team Leadership
Timeline
Catering Server
Bahler Street Pizza
09.2023 - Current
Shift Leader
Jeremiah's Italian Ice
03.2022 - 10.2023
High School Diploma -
Belton High School
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