Zoe Reffitt
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Lead
Old Navy, Gap
Muncie
04.2021 - Current
- Supervised customer service representatives to ensure high-quality assistance.
- Trained new team members on company policies and customer interaction techniques.
- Resolved customer complaints with empathy and effective problem-solving skills.
- Implemented best practices for merchandise presentation and store organization.
- Ensured accurate cash handling procedures were followed by all staff members.
- Followed proper cash handling techniques when receiving payment from customers.
- Performed cash handling duties, such as processing payments, issuing refunds, and balancing the register tills.
- Led customer service initiatives to enhance shopper experiences and satisfaction.
- Managed inventory levels, ensuring product availability for customers at all times.
- Executed visual merchandising strategies to create appealing store displays and layouts.
- Resolved customer complaints promptly to maintain a positive shopping environment.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Educated customers on product features and benefits confidently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Muncie Central High School
MUNCIE, INSkills
- Customer relationship management
- Employee training
- Visual merchandising
- Cash handling procedures
- Customer engagement
- Team building
- Conflict resolution
- Problem solving
- Telephone etiquette
- Cash handling
- Customer service excellence
- Sales
- Payment processing
- Key holder experience
- Product Knowledge
Timeline
Customer Service Lead
Old Navy, Gap
04.2021 - Current
Muncie Central High School