Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server
Zoe Saunders

Zoe Saunders

Hospitality
Hyattsville,MD

Summary

Experienced leader, specializing in team building, and financial analysis. Achievements include measured improvements in customer satisfaction and sales growth through planning, communication, and execution. Consistently builds strong client relationships, and high-performing teams to drive operational excellence. Highly driven and successful at implementing strategic approaches to drive profitability and sales. Partners well with other departments and local community organizations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Acting General Manager at GWU

Compass Group USA
Washington, District of Columbia
07.2021 - 04.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • I was successful in leading a diverse group of team members to accomplish quarterly sales goals and maximize profit.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Assistant Director of Dining Services

Compass Group USA
Rockville, MD
07.2019 - 07.2021
  • Coordinated daily operations of dining services in a high-volume CCRC at Ingelside at King Farm.
  • Managed inventory and procurement processes for food and supplies.
  • Developed staff training programs to enhance service quality and efficiency.
  • Oversaw menu planning to meet diverse dietary needs and preferences.
  • Transformed menus from all food outlets to deliverable menus during COVID, and retrained staff for meal prep and delivery.
  • Developed Supervisor program to reward and train key staff members.

Manager

Passion Food Hospitality
Washington, District Of Columbia
01.2018 - 01.2019
  • Oversaw daily operations to ensure consistent service quality.
  • Coordinated inventory management processes to maintain stock levels and reduce waste.
  • Enforced compliance with health regulations to maintain safe dining environments.
  • Evaluated employee performance and provided constructive feedback for improvement.
  • Led initiatives to enhance customer experience through staff engagement and service innovation.

Caterer

Self Employed Web
Hyattsville, Maryland
01.2017 - 12.2017
  • Planned and executed menus for various events and occasions.
  • Coordinated logistics for food delivery and service at venues.
  • Managed inventory of supplies and ingredients for catering services.
  • Supervised kitchen staff to ensure efficient food preparation processes.
  • Developed relationships with clients to meet specific catering needs.
  • Ensured compliance with health regulations in food handling practices.

Associate Controller at U.S. Senate

Compass Group USA
Washington, District of Columbia
07.2009 - 01.2017
  • Managed financial reporting and analysis for multiple business units.
  • Oversaw budgeting processes and expense management initiatives.
  • Reviewed financial statements for accuracy and completeness.
  • Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.

Education

Associate of Arts - Culinary Arts/Restaurant Management

Johnson & Wales University

Skills

  • Executive Team leadership
  • Customer service
  • Menu planning
  • Financial analysis
  • Inventory management
  • Performance evaluation
  • Client/Vendor Relations
  • P & L and GL Management
  • Strong verbal and written communication

Certification

  • ServSafe Certified
  • Tips Certified

Timeline

Acting General Manager at GWU

Compass Group USA
07.2021 - 04.2024

Assistant Director of Dining Services

Compass Group USA
07.2019 - 07.2021

Manager

Passion Food Hospitality
01.2018 - 01.2019

Caterer

Self Employed Web
01.2017 - 12.2017

Associate Controller at U.S. Senate

Compass Group USA
07.2009 - 01.2017

Associate of Arts - Culinary Arts/Restaurant Management

Johnson & Wales University

Similar Profiles

CREATE PROFILE