Zoe Shildwachter
Lorain
Summary
Detail-oriented operations manager with strong customer service and training skills. Proven ability to streamline processes and enhance team performance.
Overview
4
4
years of professional experience
Work History
Operations/Assistant Manager
Sephora at Kohls
Avon, OH
10.2023 - Current
- Managed daily store operational tasks while ensuring everything is stay organized, working efficiently, and visually pleasing to customers to promote sales.
- Provided professional and attentive customer service to all clients
- Lead, support, and train all team members through clear and effective communication skills
- Coordinate daily tasks, schedules and priorities
- Assist with onboarding and training new employees while teaching them the customer service skills they need for the job
- Resolve customer concerns in a professional manner to create positive experiences
- Worked with other management and team members to ensure smooth daily operations.
- Streamlined inventory management processes to enhance product availability, reduce stock discrepancies and ensure products were going out on the correct days
- Trained new employees on company policies and best practices to ensure compliance and service excellence.
Private Nanny
Daniel Family
Avon Lake, OH
07.2023 - 11.2023
- Developed engaging educational activities to promote cognitive and social development.
- Organized schedules for playdates, meals, and educational outings to enhance learning experiences.
- Supervised daily activities, ensuring safety and well-being of children.
- Provided transportation to and from activities
- Implemented routines that fostered discipline and responsibility in children's behavior.
- Adapted care strategies based on individual needs and preferences of children.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Sales Associate
Bath and Body Works
Westlake, OH
10.2022 - 07.2023
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Collaborated with team members to achieve daily sales targets through effective communication and teamwork.
- Maintained knowledge of product lines, enabling accurate recommendations for customers.
- Trained new associates on sales techniques and store procedures, promoting consistency in service delivery.
Education
High School Diploma -
Elyria Catholic High School
Elyria, OHSkills
- Operations management
- Customer service
- Hiring and onboarding
- Training and mentoring
- Scheduling and coordination
- Schedule management
- Team building
- Teamwork and collaboration
- Customer engagement
- Business development
- Employee supervision
- Inventory management
Timeline
Operations/Assistant Manager
Sephora at Kohls
10.2023 - Current
Private Nanny
Daniel Family
07.2023 - 11.2023
Sales Associate
Bath and Body Works
10.2022 - 07.2023
High School Diploma -
Elyria Catholic High School