Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Soriano

Kyle,SD

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

1
1
year of professional experience

Work History

Administrative Assistant

RSI Inc.
07.2023 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Receptionist

Premier Cuts
03.2023 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Reduced incoming call response time by implementing an effective call routing system.

Retail Associate

Hallmark Gold Crown
06.2022 - 12.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Jack C Hays High School
Buda, TX
04.2023

Skills

  • Minute Taking
  • Meeting planning
  • Data Entry
  • Travel Coordination
  • Calendar Management
  • Information Security
  • Spreadsheet Management
  • Filing
  • Scheduling
  • Office Administration
  • Travel administration
  • Excel spreadsheets
  • Customer Service
  • Accounting Support
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Customer Relations
  • Professional and mature
  • Critical Thinking
  • Filing and data archiving
  • Scheduling and calendar management
  • Invoice Processing
  • Document Control
  • Call Answering and Routing
  • Attention to Detail
  • Punctual and Reliable
  • Self-directed learning
  • Customer Engagement
  • Money Handling
  • Stocking and Receiving
  • POS system operations
  • Customer Assistance
  • Phone Etiquette
  • Cash Handling
  • Time Management
  • FLUENT IN [SPANISH]

Timeline

Administrative Assistant

RSI Inc.
07.2023 - 11.2023

Receptionist

Premier Cuts
03.2023 - 05.2023

Retail Associate

Hallmark Gold Crown
06.2022 - 12.2022

High School Diploma -

Jack C Hays High School

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Zoe Soriano