Zoe Soriano
Kyle,SD
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
RSI Inc.
07.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Premier Cuts
03.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Reduced incoming call response time by implementing an effective call routing system.
Retail Associate
Hallmark Gold Crown
06.2022 - 12.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Jack C Hays High School
Buda, TX04.2023
Skills
- Minute Taking
- Meeting planning
- Data Entry
- Travel Coordination
- Calendar Management
- Information Security
- Spreadsheet Management
- Filing
- Scheduling
- Office Administration
- Travel administration
- Excel spreadsheets
- Customer Service
- Accounting Support
- Multi-Line Phone Systems
- Computer Proficiency
- Customer Relations
- Professional and mature
- Critical Thinking
- Filing and data archiving
- Scheduling and calendar management
- Invoice Processing
- Document Control
- Call Answering and Routing
- Attention to Detail
- Punctual and Reliable
- Self-directed learning
- Customer Engagement
- Money Handling
- Stocking and Receiving
- POS system operations
- Customer Assistance
- Phone Etiquette
- Cash Handling
- Time Management
- FLUENT IN [SPANISH]
Timeline
Administrative Assistant
RSI Inc.
07.2023 - 11.2023
Receptionist
Premier Cuts
03.2023 - 05.2023
Retail Associate
Hallmark Gold Crown
06.2022 - 12.2022
High School Diploma -
Jack C Hays High School