Zoe Spicola
Denver,CO
Summary
Dedicated professional with strong customer service and communication skills. Demonstrated ability to provide excellent customer service in various fast-paced roles.
Overview
4
4
years of professional experience
Work History
Golf Caddie
Cherry Hills Country Club
Denver, CO
05.2023 - Current
- Provided expert knowledge of golf course layout and conditions to enhance player performance.
- Assisted players with club selection based on terrain and weather conditions, ensuring optimal gameplay.
- Maintained equipment and organized golf bags for efficient access during rounds.
- Delivered exceptional customer service, fostering positive relationships with members and guests.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
Private Nanny
Private Household
Denver, CO
05.2023 - 08.2025
- Supervised children's daily activities, ensuring safety and engagement.
- Developed personalized learning activities to enhance cognitive skills.
- Communicated effectively with parents regarding child development and behavior.
- Maintained a structured environment conducive to learning and play.
- Communicated positively with children and guardians.
- Implemented effective discipline strategies promoting positive behavior.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Restaurant Hostess
Cativella
Denver, CO
11.2022 - 08.2025
- Greeted and seated guests efficiently, ensuring optimal guest flow and satisfaction.
- Managed reservations using OpenTable, enhancing booking accuracy and customer experience.
- Collaborated with servers and kitchen staff to streamline communication during peak hours.
- Trained new hostesses on company policies, procedures, and customer service standards.
- Developed strategies to reduce wait times during busy periods, enhancing guest experiences.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Golf Caddie
Solich Golf Academy / Common Ground Golf Course
05.2022 - 08.2022
- Monitored pace of play to ensure timely completion of rounds while maintaining quality service.
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Selected to participate in a competitive leadership development program focused on character, discipline, and personal growth
- Completed workshops and training in leadership, goal setting, financial literacy, and life skills
- Demonstrated leadership by mentoring and supporting newer caddies on course expectations and professionalism
Education
Business Management
San Diego State University
San Diego, CA05-2029
Skills
- Customer service
- Communication
- Leadership
- Time Management
- Problem Solving
- Teamwork
- Adaptability
- Professionalism
Timeline
Golf Caddie
Cherry Hills Country Club
05.2023 - Current
Private Nanny
Private Household
05.2023 - 08.2025
Restaurant Hostess
Cativella
11.2022 - 08.2025
Golf Caddie
Solich Golf Academy / Common Ground Golf Course
05.2022 - 08.2022
Business Management
San Diego State University