Zoe Stallcop
Portland,OR
Summary
Dependable worker, with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and handling food. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Responsible and good work ethic, and strives to create a welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Bookseller
Barnes & Noble
05.2023 - 03.2024
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Increased store revenue by effectively managing inventory and promoting special offers and discounts.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Floor Staff Member
Regal Cinemas
07.2021 - 05.2022
- Recommended complementary purchases to customers, increasing revenue.
- Utilized customer feedback to improve services and apply best practices.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Processed payments and provided receipts to establish proof of transaction.
- Cleaned any messes to ensure a healthy and welcoming environment for customers
Education
Psychology
Central Oregon Community College
Bend, ORPsychology
Portland State University
Portland, OR06.2027
High School Diploma -
Bend Senior High School
Bend, OR02.2023
Skills
- Sales Expertise
- Pet Care
- Safety awareness
- Canine behavior understanding
- Cash Handling
- Customer Service
- Team Cooperation
- Sympathetic to Needs of Customers
- Professional Demeanor
- Reliable and Responsible
- Communications Strategies
- Sales floor organization
- Customer Assistance
- Inventory and Stocking
- Cleanliness and hygiene
Languages
English
Elementary
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bookseller
Barnes & Noble
05.2023 - 03.2024
Floor Staff Member
Regal Cinemas
07.2021 - 05.2022
Psychology
Central Oregon Community College
Psychology
Portland State University
High School Diploma -
Bend Senior High School
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