Zoe Taylor
Moran
Summary
Experienced and detail-oriented reservationist with around 3 years in the hospitality industry. Proven ability to multi-task through managing high-volume reservations, communicating between staff, and ensuring exceptional customer satisfaction in all areas.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Reservation Specialist
Fireside Buffalo Valley
Moran
05.2025 - Current
- Assisted customers with booking travel reservations and accommodations.
- Utilized reservation systems to process bookings efficiently.
- Coordinated changes and cancellations for existing reservations.
- Resolved customer issues through effective communication and problem-solving.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Provided guidance and advice on travel plans when requested by customers.
Head Hostess
Verona
Texarkana
02.2025 - 05.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to facilitate smooth service flow.
- Monitored guest wait times to enhance satisfaction levels.
- Tracked seated guests and available seating using online reservation software.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Social Media Manager
Hype Fest
Texarkana
01.2025 - 05.2025
- Developed engaging content for various social media platforms.
- Managed daily social media posts and interactions with followers.
- Collaborated with marketing team to align campaigns and messaging.
- Created visuals and graphics using design software for posts.
- Researched industry trends to inform content strategy and planning.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Prepared monthly calendar to manage online content across multiple platforms.
Housekeeper
Fireside Buffalo Valley
Texarkana
05.2024 - 10.2024
- Followed safety protocols to ensure a hazard-free environment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported maintenance issues to management for prompt resolution.
General Manager
Alley Cats Coffee Bar
Texarkana
08.2023 - 02.2024
- Managed daily espresso machine operations to ensure smooth coffee bar functionality.
- Oversaw staff scheduling and trained employees on espresso and customer service standards.
- Developed and implemented new marketing strategies and menu items to attract new customers.
- Coordinated special events to enhance community engagement and brand visibility.
- Established and maintained effective and positive communication with staff members to ensure efficient operations.
Education
General Education Diploma
Texarkana, TXSkills
- Reservation management
- Customer service
- Social media strategy
- Event coordination
- Team supervision
- Communication skills
- Time management
- Training new staff
- Attention to detail
- Hospitality operations
- Customer engagement
- Multitasking capacity
- Phone and email etiquette
- Creative thinking
Languages
Spanish
Limited
Timeline
Reservation Specialist
Fireside Buffalo Valley
05.2025 - Current
Head Hostess
Verona
02.2025 - 05.2025
Social Media Manager
Hype Fest
01.2025 - 05.2025
Housekeeper
Fireside Buffalo Valley
05.2024 - 10.2024
General Manager
Alley Cats Coffee Bar
08.2023 - 02.2024
General Education Diploma