Zoe Turan
Minneapolis,MN
Summary
I am a highly-motivated leader looking for my next opportunity in Guest Service. I have a strong worth ethic, exceptional interpersonal skills and I thrive in both unsupervised work environments as well as work effectively within a team to accomplish goals. Detail oriented and passionate about service, I am an upbeat and outgoing addition to any work environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Fabletics
MINNEAPOLIS, MN
08.2024 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Performed daily opening and closing procedures according to established guidelines.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
Fitness Director
L.A.Fitness
Minneapolis, MN
03.2024 - 06.2024
- Developed and implemented fitness programs tailored to the needs of individual clients.
- Conducted assessments of client's physical condition, health history, and exercise preferences.
- Supervised staff responsible for providing personal training services, including setting performance goals and evaluating progress towards those goals.
- Performed outreach to attract new members and retain existing ones.
- Assisted members in achieving their desired results through personalized guidance and support.
- Provided technical expertise on proper use of cardiovascular equipment, free weights, and weight machines.
Shift Lead
D.P Dough
Minneapolis, MN
08.2023 - 03.2024
- Assisted in the training of new employees.
- Maintained inventory levels of food, beverages, supplies and equipment to minimize waste and maximize profitability.
- Assisted with taking orders from customers when needed during peak periods of business activity.
- Supervised cash handling procedures including counting drawers at the end of shifts.
- Oversaw ordering process for all necessary food items ensuring accurate delivery times.
- Managed closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Interacted and engaged with patrons to promote friendly environment.
Assistant Manager
Pastamore
Minneapolis, MN
07.2019 - 08.2023
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted in creating displays to promote products.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Cross-trained in other departments within the store including checkout counter operations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN06-2022
Communications
University of Minnesota
MinneapolisSkills
- Reliable and hardworking leader
- Skilled in conflict resolution and de-escalation tactics
- Team forward mentality
- Optimistic and friendly and outgoing
- Skilled in Microsoft office
- Excellent interpersonal communication skills
Timeline
Sales Associate
Fabletics
08.2024 - Current
Fitness Director
L.A.Fitness
03.2024 - 06.2024
Shift Lead
D.P Dough
08.2023 - 03.2024
Assistant Manager
Pastamore
07.2019 - 08.2023
High School Diploma -
Washburn Senior High School
Communications
University of Minnesota