Zoe VanDoren

PROFESSIONAL SUMMARY

Results-driven remote Office Administrator and Program Coordinator with 4 years of proven experience managing TBI support services for clients across New Jersey. Excel at independent remote workflow management, client scheduling, documentation, cross-functional coordination, and HIPAA-compliant patient support and collaboration tools. Recognized for streamlining processes, reducing administrative bottlenecks, and delivering compassionate, high-quality program support in a fully distributed environment. Seeking to leverage specialized healthcare coordination expertise in a remote Clinical Administrative Coordinator or Care Coordinator role.

PROFESSIONAL EXPERIENCE

Office Administrator & Program Coordinator

Olive Branch Support Services, New Jersey

August 2021 – March 2026 (4 years, fully remote)

• Coordinated scheduling, intake, and ongoing support programs for TBI clients and families, managing calendars and logistics across multiple counties

• Maintained accurate, confidential client records and documentation in compliance with privacy standards while supporting program reporting and outcome tracking

• Streamlined administrative workflows and communication, reducing response times and improving team efficiency

• Served as primary point of contact for clients, providers, and internal teams, handling sensitive inquiries and escalating issues with empathy and professionalism

• Organized and facilitated virtual meetings, support groups, and program events for up to 10 participants using Zoom

• Developed and maintained program resources, tracking spreadsheets, and dashboards that supported service delivery and grant/reporting requirements

SKILLS

• Google Workspace (Calendar, Drive, Sheets)

• Healthcare program coordination & patient support

• Remote workflow tools (Asana, Airtable)

• HIPAA compliance & confidential records management

• Scheduling across counties & virtual meeting facilitation

• Data entry, reporting & process improvement

• Client communication & empathetic support