Zoe Villanueva
Indianapolis,IN
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
3
3
years of professional experience
Work History
Warehouse Custodian
I.S.S. Services
08.2022 - 07.2023
- Improved warehouse efficiency by implementing effective custodial schedule and routine.
- Reduced safety hazards through regular inspections and prompt repairs of warehouse equipment and infrastructure.
- Maintained clean and organized warehouse environment, allowing for optimal productivity and workflow.
- Enhanced employee satisfaction by providing consistently clean and safe workplace.
- Trained and certified to operate man-lifts
- Trained in biohazard cleanups and protocols
Key Holder
Dollar General
08.2021 - 05.2022
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within company successfully.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in professional manner.
Sales Associate
Shoestation Superstore
05.2020 - 03.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Mooresville High School
Mooresville, IN05.2021
Skills
- First aid knowledge
- Record keeping
- Heavy lifting
- Team collaboration
- Stock organization
- Hazardous materials handling
- Adaptable to change
- Attention to detail
- Employee Training
- Man-lift Operating
Timeline
Warehouse Custodian
I.S.S. Services
08.2022 - 07.2023
Key Holder
Dollar General
08.2021 - 05.2022
Sales Associate
Shoestation Superstore
05.2020 - 03.2021
High School Diploma -
Mooresville High School
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