Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoe Walch

Williamston,SC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced work environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Victoria's Secret
08.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.

Certified Nursing Assistant

Cascades Verdae
09.2019 - 04.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Leasing Specialist

Blue Stone Premier
03.2018 - 09.2019
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Collected, completed, and processed lease applications.

Education

Not Complete - Health Sciences

Greenville Technical College
Greenville, SC

Diploma -

Eastside High School
Taylors, SC
06.2016

Skills

  • Microsoft Word and Microsoft Excel
  • Customer Relations
  • Sales and Upselling
  • Trained in Salesforce
  • Calm and Professional Under Pressure
  • Thorough Documentation

Certification

Certified Birth/Postpartum Doula, Certified Healthcare Documentation Specialist, Certified Nursing Assistant, Cardiopulmonary Resusitation

Timeline

Customer Care Representative

Victoria's Secret
08.2022 - Current

Certified Nursing Assistant

Cascades Verdae
09.2019 - 04.2021

Leasing Specialist

Blue Stone Premier
03.2018 - 09.2019

Not Complete - Health Sciences

Greenville Technical College

Diploma -

Eastside High School

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Zoe Walch