Zoe Wilson
Pembroke Pines,United States
Summary
I consider myself a dedicated and personable employee with extensive experience in customer services and sales. As I gained experience working as a Prestige Beauty Advisor at Ulta and as a Sales Associate at Pandora, who then was promoted to Sales Lead, I learned effective communication skills, developed strong leadership qualities, and got interested in helping people. Creating pleasant experiences for customers and establishing connections with them, working in teams is something that brings me satisfaction. Being a personable and approachable person, I always demonstrate positive energy at work while remaining well-organized and goal-oriented.
Additionally to working in the retail industry, I plan to pursue a career in the field of healthcare, which is a way for me to fulfill my desire to help others and positively influence their lives.
Overview
4
4
years of professional experience
Work History
Sales Lead
Pandora Jewelry
Pembroke Pines, FL
03.2025 - Current
- My task is to help people find jewels that resonate with them and celebrate important events in their lives. As a Sales Lead, I provide excellent customer service, show a high level of product knowledge, and establish strong relationships with our clients, creating a pleasant and personal shopping atmosphere.
Aside from assisting our customers, I take part in many other activities that fall under the responsibility of a Sales Lead. I mentor other employees, encourage sales, and make sure everything goes well with our daily operations. One of my duties involves maintaining a professional approach to visual merchandising through rearranging our display and making sure there is enough stock available. Moreover, I efficiently process transactions and inspire others in the work process.
Thanks to my experience as a Sales Lead, I have gained valuable skills in leadership, interpersonal communication, teamwork, and multitasking. I am very pleased not only about helping our customers buy a beautiful piece of jewelry but also about establishing a good mood among our staff members.
Prestige Beauty Advisor
Ulta Beauty
03.2024 - 03.2025
- Guided clients through personalized beauty consultations, driving brand loyalty and sales growth while maintaining expert product knowledge across luxury cosmetics. Delivered exceptional customer service through tailored skincare and makeup recommendations, fostering lasting client relationships and repeat visits. Managed inventory accuracy and product displays, ensuring optimal stock levels and creating compelling visual merchandising that enhanced customer experience. Partnered with team members to maintain store standards, facilitate special events, and provide seamless shopping experiences across all beauty categories.
Communications Director
People Of Change Inc.
Coral Springs, FL
01.2022 - 11.2023
- Built and updated crisis communication plans to handle diverse situations. Built relationships with media outlets to ensure effective communication of organizational messages and initiatives. Managed social media accounts to engage with target audiences and promote brand visibility.
Education
High school diploma -
Pembroke Pines Charter High School
Pembroke Pines, United States01.2024
Associate's Degree - Diagnostic Medical Sonography
Broward College
Pembroke Pines, United States01.2026
Skills
- Fast-paced Adaptability Expert
- Customer Service Expert
- Sales Techniques Expert
- Brand Loyalty Expert
- Team Collaboration Expert
- Multitasking Expert
- Communication Skills Expert
- Sales Strategies Expert
- Visual Merchandising Advanced
- Client Relationship Management Expert
- Inventory Management Advanced
- Event Coordination Advanced
- Customer Engagement Expert
- Product Knowledge Expert
Accomplishments
- Honor Roll
- Fashion Club Leader
- Music Leadership Award
- Promoted to Prestige Beauty Advisor my first 5 months of working at Ulta Beauty
Timeline
Sales Lead
Pandora Jewelry
03.2025 - Current
Prestige Beauty Advisor
Ulta Beauty
03.2024 - 03.2025
Communications Director
People Of Change Inc.
01.2022 - 11.2023
Associate's Degree - Diagnostic Medical Sonography
Broward College
High school diploma -
Pembroke Pines Charter High School
Community Service
PPCHS Marching Band, Trumpet Section Leader, 2021-03, Present, Proven leader with strong musical and organizational skills. Effective communicator dedicated to fostering a positive and collaborative trumpet section environment. Skilled in facilitating rehearsals, providing guidance, and ensuring the success of performances. Committed to upholding a standard of excellence in both leadership and musical performance.