Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zoë Burkley

East Lansing,MI

Summary

Highly motivated and goal-oriented Michigan State University Kinesiology undergraduate, with a focus in Exercise Physiology on a Pre-Physical Therapy path. Seeking to expand customer-based job experience. Enjoys problem-solving, multitasking, physically demanding activity, fostering open communication, staying organized, and is always eager to learn and progress. Has demonstrated success in providing healthcare, prioritizing customers, and managing detail-oriented tasks in collaborative and independent environments. Known for an open attitude, dedication to responsibilities, and delivering consistent results that exceed expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Barnes and Noble Cafe
Grand Rapids, MI
02.2025 - 08.2025
  • Addressed, adapted to, and resolved customer complaints.
  • Efficiently organized and maintained a clean workspace daily and as needed.
  • Prioritized communication, up-selling, and customer satisfaction.
  • Operated the register, POS system, and café machinery with care.
  • Worked both independently, as well as in a team setting, with ease.
  • Adapted to a quick-paced work environment with steady turnover and regular menu adjustments.

Retail Sales Associate

Bath and Body Works
Grand Rapids, MI
02.2025 - 08.2025
  • Greeted and worked one-on-one with customers in order to ensure customer satisfaction throughout full shopping experience.
  • Efficiently utilized the POS system for a variety of transactions, such as purchases, returns, exchanges, discounts, and more.
  • Maintained, cleaned, and restocked the sales floor to improve customer experience and comply with corporate standards.
  • Became familiar with a wide variety of products in order to provide recommendations, prices, locations, and popularity of items to patrons.
  • Offered exceptional customer service both on the sales floor, BOPIS, and check-out experiences to increase conversion rate.

Life Guard

YMCA of Greater Grand Rapids
Grand Rapids, MI
08.2023 - 05.2024
  • Learned and maintained proficiency in first responder skills, such as First Aid and CPR, to offer individuals in distress optimal support.
  • Ensured guest safety by vigilantly monitoring the pool area and enforcing rules and regulations.
  • Proficiently multitasked by maintaining focus on pool safety while addressing guest communication and concerns.
  • Kept a clean and safe facility, performing necessary cleaning tasks on a daily and as-needed basis.
  • Communicated and worked effectively in a team setting in order to maintain full control under duress.

Receptionist

Ada Conservatory of Music
Ada, MI
01.2021 - 05.2021

Art Camp Teaching Assistant

Art at the Barn
Rockford , MI
06.2019 - 07.2019

Education

Bachelor of Kinesiology - Exercise Physiology

Michigan State University
East Lansing, MI
05-2028

Skills

  • Interpersonal written and verbal communication
  • Creative problem-solving
  • Organization
  • Child care
  • Adaptability
  • POS systems
  • Leadership
  • Customer service
  • Attentive learner
  • Physical endurance
  • Accountability
  • Time management

Certification

  • CPR
  • Life Guarding
  • First Aid

Timeline

Barista

Barnes and Noble Cafe
02.2025 - 08.2025

Retail Sales Associate

Bath and Body Works
02.2025 - 08.2025

Life Guard

YMCA of Greater Grand Rapids
08.2023 - 05.2024

Receptionist

Ada Conservatory of Music
01.2021 - 05.2021

Art Camp Teaching Assistant

Art at the Barn
06.2019 - 07.2019

Bachelor of Kinesiology - Exercise Physiology

Michigan State University

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