Zoe Dudukovich
Columbus,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Credit Solutions Specialist
3Rivers FCU
Fort Wayne, IN
12.2024 - Current
- Worked effectively in fast-paced environments.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Contact Center Representative
3Rivers FCU
Fort Wayne, IN
03.2024 - 12.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Business Development Agent
Hubler Chevrolet
Indianapolis, IN
08.2023 - 02.2024
- Implemented CRM systems for better tracking of leads and customer interactions, improving conversion rates.
- Established strong rapport with clients by providing prompt assistance with inquiries, resolving issues effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Business Development Agent
Andy Mohr Avon Nissan
Avon, IN
03.2023 - 08.2023
- Increased client base by identifying new business opportunities and forging strategic partnerships.
- Nurtured customer relationships through consistent communication and excellent service, driving repeat business.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
Event Coordinator
Maverick Solutions Inc.
Indianapolis, IN
06.2022 - 03.2023
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Increased event sponsorship opportunities through targeted outreach efforts and relationship building.
- Conducted post-event analysis to identify areas of improvement for future initiatives.
- Cultivated lasting relationships with industry partners through professional communication and follow-ups after events.
Marketing Coordinator
Chick-fil-A
Columbus, IN
06.2021 - 06.2022
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Science - Business Marketing
Indiana University
Columbus, IN05.2022
Skills
- Network Development
- Customer Relationship Management
- Marketing Activities
- Customer Service and Assistance
- Digital Marketing
- Event Planning
- Time Management
- Social and New Media
ACI PAYMENT PORTAL PROJECT TEAM
Jan 2025 - Current
- Developed comprehensive training materials and examples to thoroughly train multiple departments, ensuring the project’s success upon its launch.
- Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Collaborated closely with cross-functional teams to align project objectives and deliverables with overall business strategy.
Timeline
Credit Solutions Specialist
3Rivers FCU
12.2024 - Current
Contact Center Representative
3Rivers FCU
03.2024 - 12.2024
Business Development Agent
Hubler Chevrolet
08.2023 - 02.2024
Business Development Agent
Andy Mohr Avon Nissan
03.2023 - 08.2023
Event Coordinator
Maverick Solutions Inc.
06.2022 - 03.2023
Marketing Coordinator
Chick-fil-A
06.2021 - 06.2022
Bachelor of Science - Business Marketing
Indiana University