Zoee Duncan
Sherman,MS
Summary
To obtain a career that I can grow and advance with and showcase my expertise in attention to detail, providing quality care and communication skills. I aim to create a positive work environment and complete daily tasks timely and efficiently as well as find ways to improve the overall operation.
Overview
6
6
years of professional experience
Work History
Aviation Operations Specialist
Mississippi National Guard
Tupelo, Ms
11.2018 - Current
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Posted and interpreted weather reports and decoded sequence reports.
- Played a vital role in training new Aviation Operations Specialists, sharing knowledge of best practices through mentoring and hands-on guidance.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
Behavior Health Associate
Millcreek of Pontotoc
11.2023 - 12.2024
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Maintained accurate records, updating documentation regularly to track patient progress and inform future care decisions.
Customer Service Representative
Tower Loan
06.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Graduate - undefined
South Pontotoc School
05.2019
Skills
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Customer service
- Microsoft Excel
- Microsoft outlook
- Call management
- Documentation
- Data collection
- Technical support
- Clerical support
- Filing
- Recordkeeping strengths
- Professional telephone demeanor
- Customer relations
- Data entry
Communication and Leadership
I feel my time with the National Guard has taught me great leadership and communication skills as well as my diverse roles throughout my career. I am highly motivated and feel internal communication is key.
Timeline
Behavior Health Associate
Millcreek of Pontotoc
11.2023 - 12.2024
Customer Service Representative
Tower Loan
06.2021 - 11.2022
Aviation Operations Specialist
Mississippi National Guard
11.2018 - Current
High School Graduate - undefined
South Pontotoc School