Zoekia Mckinnes
Humble,TX
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining service procedures at companies like CVS Healthcare. Skilled in packaging and labeling, coupled with exceptional organizational abilities. Increased efficiency through innovative training programs and effective inventory management, demonstrating a commitment to excellence and a self-motivated work ethic.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Amazon
03.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Beauty Department Manager
Macys Department Store
09.2022 - 02.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Analyzed sales data regularly to identify areas for improvement or expansion within the beauty department offerings.
- Managed inventory levels effectively, ensuring optimal stock availability for customer needs.
Inbound Customer Service Representative
CVS Healthcare
08.2020 - 08.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Supervisor
Walmart
07.2016 - 08.2020
- Trained staff on best practices to enhance service delivery.
- Increased customer satisfaction with streamlined service procedures.
- Coordinated cross-functional projects to achieve organizational goals.
- Developed training programs for enhanced employee performance.
Education
None - Biological Sciences
Houston Community College
Houston, TXNone - General Studies
Barbour County High School
Clayton, AL05.2015
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Warehouse Worker
Amazon
03.2024 - Current
Beauty Department Manager
Macys Department Store
09.2022 - 02.2024
Inbound Customer Service Representative
CVS Healthcare
08.2020 - 08.2022
Supervisor
Walmart
07.2016 - 08.2020
None - Biological Sciences
Houston Community College
None - General Studies
Barbour County High School
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