Zoel Biswa

. Responsibilities include leading customer service activities, training peers, maintaining safety standards, and contributing to continuous process improvements. The role also requires adapting to fast-changing environments and providing feedback to enhance team performance.

The Amazon CXO (Customer Experience Operations) field role, particularly as a Site Lead, focuses on enhancing the customer experience at Amazon’s Locker+ retail locations. This position involves interacting with customers, managing service operations, and ensuring seamless package pickups and returns.