Zoe Wright
Student
Columbus,OH
Summary
Eager and motivated student with a passion for psychology and criminal justice. Enthusiastic about gaining practical experience and developing valuable skills in the work force. Possessing a strong work ethic and a willingness to learn, I am eager to contribute positively to a dynamic team environment. Adaptable and open to new challenges, I am committed to leveraging every opportunity to grow personally and professionally.
Overview
3
3
years of professional experience
Work History
Box Office Employee
Pittsburgh Playhouse - Point Park University
08.2023 - Current
- Demonstrated strong attention to detail when processing group reservations, leading to successful coordination of large parties attending theater performances.
- Contributed to the success of sold-out events by effectively managing waitlists and accommodating last-minute ticket requests.
- Boosted customer satisfaction by providing timely and accurate information on event schedules and ticket availability.
- Developed rapport with regular patrons, fostering loyalty and creating a welcoming atmosphere at the box office.
- Maintained a high level of professionalism while addressing customer concerns, resulting in positive feedback from patrons.
- Managed cash transactions accurately, maintaining balanced registers throughout shifts and adhering to financial procedures.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Pizza Shop Assistant
Bexley Pizza Plus
12.2020 - 08.2023
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Ensured consistent quality of pizzas by following standardized recipes and portion control guidelines closely.
- Assisted in inventory management, ensuring adequate stock levels for uninterrupted service.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
- Developed strong product knowledge to make personalized recommendations for customers based on their preferences.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Arts - Forensic Psychology
Point Park University
Pittsburgh, PA 05.2001 -
High School Diploma -
Bexley High School
Bexley, OH 05.2001 -
Skills
Cash Register Operation
Customer Service
POS Systems
Payment Processing
Customer Assistance
Product Recommendations
Guest inquiries
Customer Assistance
Timeline
Box Office Employee
Pittsburgh Playhouse - Point Park University
08.2023 - Current
Pizza Shop Assistant
Bexley Pizza Plus
12.2020 - 08.2023
Bachelor of Arts - Forensic Psychology
Point Park University
05.2001 -
High School Diploma -
Bexley High School
05.2001 -