Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Wright

Student
Columbus,OH

Summary

Eager and motivated student with a passion for psychology and criminal justice. Enthusiastic about gaining practical experience and developing valuable skills in the work force. Possessing a strong work ethic and a willingness to learn, I am eager to contribute positively to a dynamic team environment. Adaptable and open to new challenges, I am committed to leveraging every opportunity to grow personally and professionally.

Overview

3
3
years of professional experience

Work History

Box Office Employee

Pittsburgh Playhouse - Point Park University
08.2023 - Current
    • Demonstrated strong attention to detail when processing group reservations, leading to successful coordination of large parties attending theater performances.
    • Contributed to the success of sold-out events by effectively managing waitlists and accommodating last-minute ticket requests.
    • Boosted customer satisfaction by providing timely and accurate information on event schedules and ticket availability.
    • Developed rapport with regular patrons, fostering loyalty and creating a welcoming atmosphere at the box office.
    • Maintained a high level of professionalism while addressing customer concerns, resulting in positive feedback from patrons.
    • Managed cash transactions accurately, maintaining balanced registers throughout shifts and adhering to financial procedures.
    • Assisted customers in choosing seats, guiding and recommending options via seating map.
    • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.

Pizza Shop Assistant

Bexley Pizza Plus
12.2020 - 08.2023
    • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
    • Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
    • Ensured consistent quality of pizzas by following standardized recipes and portion control guidelines closely.
    • Assisted in inventory management, ensuring adequate stock levels for uninterrupted service.
    • Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
    • Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
    • Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
    • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
    • Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
    • Developed strong product knowledge to make personalized recommendations for customers based on their preferences.
    • Accurately operated cash register to process customer payments.
    • Kept kitchen, counter and dining areas cleaned and sanitized.
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
    • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
    • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
    • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Bachelor of Arts - Forensic Psychology

Point Park University
Pittsburgh, PA
05.2001 -

High School Diploma -

Bexley High School
Bexley, OH
05.2001 -

Skills

Cash Register Operation

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Timeline

Box Office Employee

Pittsburgh Playhouse - Point Park University
08.2023 - Current

Pizza Shop Assistant

Bexley Pizza Plus
12.2020 - 08.2023

Bachelor of Arts - Forensic Psychology

Point Park University
05.2001 -

High School Diploma -

Bexley High School
05.2001 -

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