Zoey Alston
Madisonville,TN
Summary
Accomplished Psychiatric Technician with a proven track record at Blount Memorial Hospital, adept in crisis intervention and developing patient rapport. Leveraged de-escalation techniques and clinical documentation skills to enhance patient care and safety. Recognized for exceptional empathy and effective emergency response, significantly improving patient outcomes.
Knowledgeable psychiatric technician and phlebotomist with a solid background in psychiatric support and patient care within the emergency department and inpatient treatment facility. Successfully managed therapeutic activities and crisis intervention, demonstrating calm and compassionate approach. Excels in monitoring patient behavior, patient assessments, and charting, and collaborating with healthcare teams to deliver comprehensive care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Blount Memorial Hospital
06.2022 - 02.2025
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- General Housekeeping within the ED
- Ensured accuracy in updating Q15 logs to uphold quality in patient monitoring.
Psychiatric Technician
Knoxville Center for Behavioral Medicine
10.2023 - 04.2024
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Recorded Q15 assessments to track patient progress.
Customer Service Associate
Walgreens
08.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
Knoxville, TN10.2024
Sequoyah High School
Madisonville, TN05.2022
Skills
- Clinical documentation
- Developmental disabilities support
- Incident reporting
- De-escalation techniques
- Vital signs documentation
- Emergency response
- Suicide prevention
- Patient assessment
- Behavior monitoring
- Direct patient care
- Patient rapport
- Activity planning
- Mobility assistance
- Group therapy facilitation
Certification
NHCO Certified Phlebotomy Technician
Certificate Number- N24111348
Timeline
Psychiatric Technician
Knoxville Center for Behavioral Medicine
10.2023 - 04.2024
Psychiatric Technician
Blount Memorial Hospital
06.2022 - 02.2025
Customer Service Associate
Walgreens
08.2021 - 05.2022
Certified Phlebotomy Technician -
Phlebotomy Training Specialists
Sequoyah High School
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