Zoey Culberson
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Dick's Sporting Goods
12.2024 - Current
- Assisted customers in product selection, providing personalized recommendations based on needs.
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise displays.
- Processed transactions efficiently using point-of-sale systems, ensuring prompt and accurate service.
- Resolved customer inquiries and complaints with professionalism, enhancing overall satisfaction levels.
- Collaborated with management to streamline operational procedures, improving workflow efficiency in the store.
- Greeted customers and helped with product questions, selections, and purchases.
Food Sales Associate
Dickey's Barbecue Pit
02.2024 - 12.2024
- Contributed to achieving store goals through positive customer interactions and teamwork.
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
- Managed time effectively during high-traffic periods, ensuring prompt assistance for all customers regardless of demand levels.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Food Sales Associate
Great American Cookies & Marble Slab Creamery
06.2022 - 02.2024
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of sales floor to enhance customers' experience.
- Supported checkout operations by processing transactions accurately and efficiently.
- Participated in training sessions to develop product knowledge and customer service skills.
- Engaged in continuous learning about food safety standards and compliance regulations.
Education
No Degree - Mathematics Education
Southeastern Louisiana University
Hammond, LA05-2029
Northshore High School
Slidell, LA05-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Reliability and punctuality
- Flexible schedule
Certification
- ServSafe Food Handler Training - 2023-2024
- ServSafe Food Manager Certified- 2024-2025
Timeline
Retail Sales Associate
Dick's Sporting Goods
12.2024 - Current
Food Sales Associate
Dickey's Barbecue Pit
02.2024 - 12.2024
Food Sales Associate
Great American Cookies & Marble Slab Creamery
06.2022 - 02.2024
No Degree - Mathematics Education
Southeastern Louisiana University
Northshore High School
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