Zoey Elshoff
Williamsport,PA
Summary
Adept at compassionate client care and meticulous documentation, I enhanced client well-being at Red Lion Home Care through tailored care plans and efficient medication coordination. Skilled in fostering positive social interactions and managing records, my proactive approach and respectful demeanor have consistently improved client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Caregiver
Red Lion Home Care
Williamsport, PA
09.2024 - Current
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Monitored health and well-being of clients and reported significant health changes.
- Reported concerns to nurse supervisor to promote optimal care.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Drove clients to doctors' appointments and social outings.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Salon Receptionist
Bec's Beauty Co
Williamsport, PA
03.2024 - Current
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Monitored stock levels of retail items available for purchase by customers.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated client profiles regularly in order to maintain accurate records.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Salon Receptionist
Liaz Salon
Montoursville, PA
05.2022 - 03.2024
- Assisted in training new receptionists on proper use of the salon software system.
- Monitored stock levels of retail items available for purchase by customers.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Waitress
The Lucky Strike Diner
Williamsport, PA
11.2020 - 01.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took orders for food and drinks and delivered them to guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2023
Bachelor of Science - Nursing
Pennsylvania College of Technology
Williamsport, PASkills
- Compassionate client care
- Documentation
- Medication coordination
- Respectful and compassionate
- Social interaction
- Dementia care
- Client documentation
- Records maintenance
Timeline
Caregiver
Red Lion Home Care
09.2024 - Current
Salon Receptionist
Bec's Beauty Co
03.2024 - Current
Salon Receptionist
Liaz Salon
05.2022 - 03.2024
Waitress
The Lucky Strike Diner
11.2020 - 01.2023
High School Diploma -
Commonwealth Charter Academy
Bachelor of Science - Nursing
Pennsylvania College of Technology