Overview
Work History
Education
Skills
Timeline
GeneralManager

Zoey Fletcher

NC

Overview

16
16
years of professional experience

Work History

General Manager

East Coast Entertainment
04.2022 - 06.2022
  • Managed team of 15-20 employees.
  • Accomplished multiple tasks within established timeframes.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, and training, schedules.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Boosted yearly profits through process optimization and improved training.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.

Assistant Manager

East Coast Entertainment
06.2006 - 04.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Education

High School Diploma -

Southern Lee High School
Sanford, NC
06.2010

Skills

  • Mathematical Calculation and Reasoning
  • Financial Statement Review
  • Finance and Accounting Oversight
  • Department Oversight
  • Time Management

Timeline

General Manager

East Coast Entertainment
04.2022 - 06.2022

Assistant Manager

East Coast Entertainment
06.2006 - 04.2022

High School Diploma -

Southern Lee High School

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Zoey Fletcher