Zoey Fletcher
NC
Overview
16
16
years of professional experience
Work History
General Manager
East Coast Entertainment
2022.04 - 2022.06
- Managed team of 15-20 employees.
- Accomplished multiple tasks within established timeframes.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, and training, schedules.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Boosted yearly profits through process optimization and improved training.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
Assistant Manager
East Coast Entertainment
2006.06 - 2022.04
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Education
High School Diploma -
Southern Lee High School
Sanford, NC06.2010
Skills
- Mathematical Calculation and Reasoning
- Financial Statement Review
- Finance and Accounting Oversight
- Department Oversight
- Time Management
Timeline
General Manager
East Coast Entertainment
2022.04 - 2022.06
Assistant Manager
East Coast Entertainment
2006.06 - 2022.04
High School Diploma -
Southern Lee High School