Zoey Hancock
Henderson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Pool Technician
Pool Era
Las Vegas
01.2026 - 05.2026
- Performed weekly pool cleaning and maintenance, including skimming water surfaces, vacuuming pool bottoms, brushing walls and steps, and backwashing filters.
- Cleaned and maintained pool surfaces using specialized equipment and tools.
- Monitored chemical levels to ensure safe swimming conditions.
- Inspected pools to identify any leaks or other problems that may need to be addressed.
- Assisted in troubleshooting and repairing pool systems and equipment.
- Educated clients on proper pool care and maintenance practices.
- Managed inventory of pool chemicals and cleaning supplies to ensure availability for service needs.
- Trained and supervised new pool-cleaning staff in safe service practices, fostering customer satisfaction and loyalty.
- Compiled comprehensive reports on service visits and maintenance actions taken.
Team Member/Cashier
Taco Bell
Henderson
03.2023 - 08.2023
- In this fast-paced environment my daily duties are placing customer orders, preparing online pickups, register transactions, lobby clean up and restocking.
- I also work Assisted customers at drive-through by taking their orders directly. which is, face to face order taking in the drive through line.
- Resolved customer complaints to enhance overall customer experience.
- In an effort of providing a positive customer experience I have helped resolve customer complaints.
- I also work bellhop which is, face to face order taking in the drive through line.
- Maintained cleanliness and organization of workstations during shifts.
- Prepared and assembled food items according to company standards.
- Followed safety and sanitation guidelines to uphold health standards.
- Participated in training sessions to enhance product knowledge and skills.
Concession Worker
Cinemark
Henderson
03.2022 - 05.2022
- Delivered customer service while preparing custom food and beverages to meet diverse customer preferences.
- Processed register transactions efficiently
- Completed theatre checks, including cleaning theatres after movies.
- Operated point-of-sale systems to process transactions efficiently.
- I also handed the register transactions.
- Maintained cleanliness and organization of concession stands and work areas.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Stocked supplies to ensure availability of popular items for customers.
- Worked with team members to improve overall customer experience through effective communication and support.
- As needed I completed theatre checks including cleaning theatre's after movies.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
Education
High school diploma -
Beacon Academy
Las Vegas, NVSkills
- Pool maintenance
- Chemical balancing
- Equipment repair
- Inventory management
- Report preparation
- Problem resolution
- Customer service
- Team collaboration
- Scheduling appointments
- Attention to detail
- Time management
- Employee training
- Effective communication
Timeline
Pool Technician
Pool Era
01.2026 - 05.2026
Team Member/Cashier
Taco Bell
03.2023 - 08.2023
Concession Worker
Cinemark
03.2022 - 05.2022
High school diploma -
Beacon Academy