ZOEY LEHTINEN
Rockwall
Summary
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
5
5
years of professional experience
Work History
Field Technician
Alliance Geotechnical Group
06.2025 - Current
- Conducted site inspections to assess soil conditions and collect geotechnical data.
- Collaborated with engineers to interpret results and provide recommendations.
- Maintained accurate project documentation and field notes for reporting purposes.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Restaurant Hostess
Saint Ann Restaurant and Bar
08.2023 - Current
- Conducted inventory checks of supplies periodically and reported shortages or discrepancies to management.
- Participated in ongoing training opportunities provided by management to enhance job skills and knowledge.
- Answered phone calls professionally and assisted callers with reservations or inquiries about restaurant's services and offerings.
- Offered customers top service through extensive knowledge of restaurant operations, surrounding attractions and local happenings.
- Trained and mentored new employees in policies and procedures.
- Stayed positive and upbeat, expertly managing service issues and conflicts.
Cashier Trainer
Raising Canes
08.2022 - 08.2023
- Demonstrated core store values to team members, going beyond basics to better help customers and exceed business targets.
- Trained cashier team in register operation, customer service procedures, and merchandising.
- Trained employees to capitalize on sales and service opportunities with proactive approaches.
- Offered feedback to senior management on strategies for increasing sales, expanding markets and promoting business.
- Handled escalated customer issues, working toward satisfactory resolutions for all parties involved.
- Conducted performance evaluations for cashier staff based on job performance metrics.
Head Hostess
Pier 101
02.2021 - 05.2022
- Assisted in bussing tables to maintain a clean and inviting atmosphere.
- Communicated with servers and management to improve the restaurant setting into an inviting and aesthetically pleasing one for guests.
- Answered phone calls professionally and assisted callers with reservations or inquiries about restaurant's services and offerings.
- Minimized guest complaints by properly managing expectations with realistic wait time information.
Education
Bachelor of Arts (B.A.) - Business
Collin College
Wylie05.2026
Associate in Science (A.S.) - Psychology
Utd
Richardson, TX05.2024
International Baccalaureate - undefined
University of Oxford
Online05.2023
Skills
- Guest Relations Management
- Strong multitasking
- Sales and Marketing
- Complex Problem-Solving
- Geotechnical data collection
- Site inspections
LANGUAGE
english Native
spanish Conversational
Timeline
Field Technician
Alliance Geotechnical Group
06.2025 - Current
Restaurant Hostess
Saint Ann Restaurant and Bar
08.2023 - Current
Cashier Trainer
Raising Canes
08.2022 - 08.2023
Head Hostess
Pier 101
02.2021 - 05.2022
Associate in Science (A.S.) - Psychology
Utd
International Baccalaureate - undefined
University of Oxford
Bachelor of Arts (B.A.) - Business
Collin College