Zoey-Lynn Lazard
Port Saint Lucie,FL
Summary
I am a Dynamic Shift Manager known for effective team management and conflict resolution. Experience in optimizing inventory levels and enhancing service delivery. Ready to apply operational expertise to drive improvements in overall experiences.
Overview
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Shift Manager
Five Guys
Port Saint Lucie, FL
11.2024 - Current
- Supervised team members during busy shifts to maintain service
- quality and speed. (Managed shift with sales producing 10k net.)
- Trained new staff on food preparation techniques and customer
- service protocols to enhance team performance.
- Managed inventory levels to minimize waste and maintain stock availability.
- Resolved customer complaints promptly to enhance overall
- dining experience.
- Conducted daily inspections of food quality and cleanliness in the restaurant.
- Collaborated with management team to streamline operational
- workflows and improve overall efficiency.
Server
Ceviche Bar
Port Saint Lucie, Florida
05.2022 - 09.2023
- Processed cash transactions accurately, ensuring compliance with company cash handling procedures.
- Delivered outstanding customer service in high-pressure dining
- environment, contributing to positive guest experiences.
Education
Associate of Science - Accounting
Indian River State College
Ft. Pierce, FL 01.2024 - 04.2027
St. Lucie West Centennial Highschool
Port Saint Lucie, FloridaSkills
- Team management
- Customer service
- Stock management
- Sales forecasting
- Time management
- Conflict resolution
Certification
- Serve safe
- 215 license (Health and Life)
Timeline
Shift Manager
Five Guys
11.2024 - Current
Associate of Science - Accounting
Indian River State College
01.2024 - 04.2027
Server
Ceviche Bar
05.2022 - 09.2023
St. Lucie West Centennial Highschool