Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Zoey McGrew

Tulsa,OK

Summary

Retail and Fast-Food Management| Aviation Science and Technology Student| Bridging Customer Service Excellence with Aerospace Innovation.

Overview

4
4
years of professional experience

Work History

Cashier/Inbound Customer Service Representative

Sutherlands
08.2023 - 06.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Operated various computer systems such as POS boards, cash registers, printers and receiving equiptment

Shift Manager

Inspire Brands
06.2020 - 09.2023
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

Associate of Applied Science - Aviation Science And Tech: Air Traffic Control

Tulsa Community College
Tulsa, OK
05.2025

Skills

  • Technical Skills
  • Stress Management
  • Excellent Communication
  • Multitasking
  • Customer Service
  • Problem Solving
  • Active Listening
  • Positive Attitude

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementCompany CulturePersonal development programs

Timeline

Cashier/Inbound Customer Service Representative

Sutherlands
08.2023 - 06.2024

Shift Manager

Inspire Brands
06.2020 - 09.2023

Associate of Applied Science - Aviation Science And Tech: Air Traffic Control

Tulsa Community College

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Zoey McGrew