Shelly Clanton
Starkville,Mississippi
Summary
A customer service representative for over 4 years of experience working in a telephone call center environment. Personally handled sales calls and customer care calls daily. I would love to use my skills to fill the customer service position in your company.
Overview
25
25
years of professional experience
Work History
Customer Service Representative/Cashier
Love's Truck stop
West Point, Mississippi
04.2022 - Current
- A self motivated and ambitious team player having experience in process improvement, sales and customer service in the retail and call center industry
Customer Service Representative
Sitel
Starkville, Mississippi
02.2020 - 01.2022
- Interacting with customers to handle calls about their insurance or home policy
Customer Service Representative/Cashier
Sprint mart
Starkville, Mississippi
05.2015 - 01.2020
- Friendly retail store cashier with 8 years of check out and front lane experience
- Assist customers with returns, questions, promotions, concerns and answering the phone
Customer Service Representative/Cashier
Kohl's Department Store
Marietta, Georgia
04.2000 - 04.2015
- Answering the phone and answering questions pertaining to refunds and returns
Education
Associate Degree - Biblical Studies
Carver Bible College
Atlanta, Georgia05.2015
Skills
- Technical skills
- Empathy
- Problem Solving
- 75 wpm
- Communication
- Phone Etiquette
- Customer Satisfaction
- Customer Interaction
- Scheduling
- Problem-solving
- Call center experience
- Complaint handling
References
- Shareka Medina, Mental Health Therapist, 770-880-2646
- Shannon Vaughn, Accountant, 678-727-6106
Timeline
Customer Service Representative/Cashier
Love's Truck stop
04.2022 - Current
Customer Service Representative
Sitel
02.2020 - 01.2022
Customer Service Representative/Cashier
Sprint mart
05.2015 - 01.2020
Customer Service Representative/Cashier
Kohl's Department Store
04.2000 - 04.2015
Associate Degree - Biblical Studies
Carver Bible College