GURMEET PANDHER
Pflugerville,Texas
Summary
Manufacturing professional with strong technical skills in equipment operation, maintenance, and troubleshooting. Proven ability to enhance production efficiency and ensure high-quality standards. Well-versed in safety protocols and lean manufacturing principles. Strong team collaborator who adapts seamlessly to changing demands and consistently delivers reliable results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Cashier
Samsung Company Store
04.2023 - 01.2025
- Delivered excellent customer service by resolving inquiries and providing product knowledge, achieving a 95% customer satisfaction rating
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
Manufacturing Technician
Samsung Electronics
12.2018 - 04.2023
- Plan and lay out work to meet production and schedule requirements
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Monitor and adjust production processes or equipment for quality and productivity
- Assist engineers in developing, building, or testing prototypes or new products, processes, or procedures
- Provides pass down reports to shift supervisors, engineers and managers
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures
- Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance
Customer Service Specialist
Office Depot
03.2007 - 12.2018
- Process customer returns, answer questions about merchandise, and manage exchanges
- Respond to service inquiries and coordinate resolutions with management and floor associates to put up signage regarding recall items and changers to store regulations
- Distribute merchandise to floor associates to be restocked in correct departments
- Maintain drawer accuracy
- Complete shift start/end duties and generate reports for management
- Conducted good customer service to ensure customers needs were met.
Warehouse Distribution Manager
Custom Trim
12.2002 - 07.2005
- Handled the delivery team by scheduling and predetermining routes of the company
- Performed accounting functions including data entry of invoices
- Sending quotations to customers
- Performed customer's service functions including delivery inquiries, orders and complaints, telemarketing and customer billing questions
- Supervised importations and local distributions
- Communicating to foreign and local suppliers/brokers verbally or through email concerning shipments
- In-charged of processing licenses, product registration and accreditation
- Preparation of different accounting reports including sales, sales forecast, inventories and receivable aging
- Performed other tasks assigned
Education
Associate of Science - Accounting
TriOS College Business Technology Healthcare
Kitchener ON Canada12-2006
High School Diploma -
St Louise School
Kitchener, ON Canada06-2002
Skills
- Administrative support
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office Suite
- Microsoft outlook
- Microsoft Excel
- Customer relationship management (CRM)
- Technical support
- Quality control
Timeline
Customer Service Representative/Cashier
Samsung Company Store
04.2023 - 01.2025
Manufacturing Technician
Samsung Electronics
12.2018 - 04.2023
Customer Service Specialist
Office Depot
03.2007 - 12.2018
Warehouse Distribution Manager
Custom Trim
12.2002 - 07.2005
Associate of Science - Accounting
TriOS College Business Technology Healthcare
High School Diploma -
St Louise School
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