Zoey Newman
Decatur,TN
Summary
Highly-motivated employee with desire to take on new challenges and learn everything that can help make a members experience with the cooperative a success. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled in working under pressure and adapting to new challenges and situations that will best ensure the members’ needs get met, which is top priority.
Overview
4
4
years of professional experience
Work History
Control Room Operator/Dispatcher
Volunteer Energy Cooperative
Decatur, TN
01.2025 - Current
- Monitored control room operations for safe and efficient energy distribution.
- Prioritize linemen safety in the field during outages and trouble calls.
- Operated and maintained control systems for electrical grid performance.
- Filter member calls after hours, assisting in billing questions and various other member concerns.
- Responded to SCADA system alarms and initiated appropriate corrective actions when issues arise.
Call Center Representative
Contractor at Volunteer Energy Cooperative
Decatur , TN
12.2023 - Current
- Filter a high volume of calls in a timely and efficient manner, ensuring maximum customer support and call quality with the end goal of meeting and satisfying a members’ need.
- Maintain good quality relationships with co-workers and superiors in order to ensure a positive work environment for all, and be open to learning new things in order to keep growing in what you know.
- Keep a happy, productive, positive attitude in order to be successful in giving the members the best experience they can with the voice of the company.
Kennel Attendant
Wagg-N-Purr Retreat
Athens , TN
09.2022 - 12.2023
- Prepared food to meet needs of animals under care with appropriate meals.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Maintained clean and orderly play yards, kennels and cages.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Service Associate
Newman’s Heat and Air
Englewood , TN
05.2022 - 09.2022
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Central High School
Englewood , TN05.2020
Skills
- Group Management
- Behavior Observation
- Phone Call Management
- Customer Service
- Attention to Detail
- Honest and Dependable
- Work Prioritization
- Eagerness and openness to learning new things
- Account updating
- Call logging
- Customer Relationship Management
References
- Greg Hutsell- (423) 507-5968
- Tina Cooper- (423) 263-9815
- Gene Wade- (423)-334-3338
Timeline
Control Room Operator/Dispatcher
Volunteer Energy Cooperative
01.2025 - Current
Call Center Representative
Contractor at Volunteer Energy Cooperative
12.2023 - Current
Kennel Attendant
Wagg-N-Purr Retreat
09.2022 - 12.2023
Service Associate
Newman’s Heat and Air
05.2022 - 09.2022
High School Diploma -
Central High School