Summary
Overview
Work History
Education
Skills
software experience
Certification
Languages
Timeline
Generic

Zoey Rodriguez

Adkins,TX

Summary

Result driven, compassionate & detail oriented customer service personal. 2 year experience in remote telehealth and customer service volunteer. 4+ year experience in ambulatory and in patient settings. Proven history of working seamlessly in customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

University Health
01.2024 - Current

-Authorized referrals and insurance

-Processed referrals

-Answer urgent patient calls in a timely and efficient manner

-delivered high volume front desk support

-Wound care

-FMLA ,faxes,disability,insurance claims

-Scheduled appointments and surgeries

Volunteer

Alamo Candy
02.2022 - 04.2023

-Analyzed monthly data sales

-Responded to patient calls in a timely manner

-Attended monthly microsoft teams meetings

-created data spreadsheets

Education

High School Diploma -

William J Brennan High School
2400 Cottonwood Way San Antonio Tx
06-2023

Skills

  • -Software expertise
  • -Medical terminology
  • -adaptability
  • -bilingual
  • -Communication and technical systems
  • -Phone etiquette

software experience

-Epic

-Microsoft teams

-Live agent

-Track core

-Service now 

-Google workspace 

Certification

Certified medical assistant

Phlebotomy


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Medical Assistant

University Health
01.2024 - Current

Volunteer

Alamo Candy
02.2022 - 04.2023

High School Diploma -

William J Brennan High School

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Zoey Rodriguez