Summary
Overview
Work History
Education
Skills
availability
Hobbies
Timeline
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Zoey Stearns

Santa Barbara,CA

Summary

Dedicated and creative barista with two years of experience in the industry of luxury coffee and a passion for latte art. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Excellent interpersonal communication strengths, as well as experience processing payments, handling drinks, and meeting customer demands with a diligent and well-organized mentality.

Overview

3
3
years of professional experience

Work History

Barista

CAJE Coffee Roasters
11.2022 - Current
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation. (including latte art designs and seasonal beverages)
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.


Front Desk Receptionist

Golden Eagle Tattoo
01.2024 - Current
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries promptly.
  • Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
  • Maintained a clean and organized workstation, ensuring compliance with health and safety regulations for both staff and clients.
  • Assisted in managing daily operations of the tattoo studio, including scheduling appointments, inventory management, and maintaining cleanliness standards.
  • Mastered various sterilization procedures necessary for maintaining a safe working environment within the tattoo studio setting.

Ice Cream Server

Cali Cream Ice Cream
08.2021 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours at a top rated shop in the country.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
  • Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.

Education

Associate of Arts - Marketing

Santa Barbara City College
Santa Barbara, CA

Skills

  • Guest Relations
  • Coffee expertise
  • Adaptive and creative
  • Barista Training
  • Menu development
  • Latte art
  • Espresso machine operation
  • Menu Memorization
  • Cash Handling
  • Sterilization techniques

availability

                         Tuesday-Friday: anytime, all day

                           Saturday: Every other, all day

                       

Hobbies

Heavily involved in the Isla Vista music scene, with over 6 years of training in guitar. Currently working as an assistant in a tattoo shop to better art and creative abilities. Passionate about vans and travelling, living in a 1994 Chevrolet van (with a cat) that has been completely built out for optimal experiences around the country. 

Timeline

Front Desk Receptionist

Golden Eagle Tattoo
01.2024 - Current

Barista

CAJE Coffee Roasters
11.2022 - Current

Ice Cream Server

Cali Cream Ice Cream
08.2021 - 09.2022

Associate of Arts - Marketing

Santa Barbara City College

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Zoey Stearns