Zoey Yeakey
Batesville,IN
Summary
Compassionate Community Living Support Aide recognized for productivity and efficiency in task completion. Possess specialized skills in behavioral support, personal care assistance, and adaptive communication techniques. Excel in empathy, patience, and active listening, ensuring high-quality support tailored to individual needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Living Support Aide
New Horizons
Batesville, IN
04.2024 - Current
- Helped individuals to develop independent living skills and self-advocacy techniques.
- Consulted with client care team to continually update care plans.
- Monitored the health of clients by observing physical condition, moods, behaviors.
- Recorded client status progress and challenges in logbooks and reports.
- Served as an advocate for clients in order to protect their rights and interests.
- Contributed to case reviews of client status and progress.
- Provided support during crisis situations in order to de-escalate conflicts or challenging behaviors.
- Offered training and support to keep team members motivated and working toward objectives.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained accurate records of medications administered and provided updates to the medical staff.
- Obtained, recorded and reported patient vital signs for medication administration.
- Provided medication to patients in accordance with physician orders and established policies and procedures.
Medical Receptionist
Growing Kids Pediatrics
New Albany, IN
06.2023 - 03.2024
- Completed relevant insurance and other claim forms.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed and responded to external requests for medical records following established protocols.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
Mental Health Technician
The Ridges Hospital
Lexington, KY
08.2022 - 05.2023
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Encouraged positive behaviors through rewards systems when appropriate.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
ER Registrar
Kings Daughters Hospital
Madison, IN
03.2021 - 08.2022
- Completed relevant insurance and other claim forms.
- Arranged hospital admissions for patients as required.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Routed laboratory or diagnostic results to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed payments, collected co-payments and deposits from patients.
- Assisted in training new registrars on departmental policies and procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
- Assisted in triaging emergency patients to ensure they received prompt medical attention.
Education
Associate of Arts - Psychology
Jefferson Community And Technical College
Carrollton, KY12-2021
Skills
- First Aid/CPR Certified
- Crisis intervention
- Care plan development
- Medication administration
- Patient advocacy
- Training and mentoring
- Leadership
Certification
- First Aid/CPR Certified
References
References available upon request.
Timeline
Community Living Support Aide
New Horizons
04.2024 - Current
Medical Receptionist
Growing Kids Pediatrics
06.2023 - 03.2024
Mental Health Technician
The Ridges Hospital
08.2022 - 05.2023
ER Registrar
Kings Daughters Hospital
03.2021 - 08.2022
Associate of Arts - Psychology
Jefferson Community And Technical College