Zoey Ann Ibarra
Keller,TX
Summary
Dynamic Returns Specialist with a proven track record at Callaway Golf, adept at problem-solving and enhancing customer satisfaction. Skilled in SAP and returns management, I effectively identified trends to improve product quality while fostering team collaboration. My empathetic approach and strong communication skills ensure seamless operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Returns Specialist
Callaway Golf
Fort Worth, Texas
07.2024 - Current
- Processed incoming product returns, exchanges, and warranty requests in compliance with company policies and timelines.
- Performed detailed reviews of customer returns to identify any discrepancies.
- Coordinated with warehouse, shipping, and quality assurance teams to resolve product discrepancies and expedite processing.
- Logged return information accurately into internal systems (e.g., SAP, Excel), ensuring data integrity, and traceability.
- Tracked shipments from vendors that contained returned goods and updated relevant databases accordingly.
- Supported the customer service team by providing detailed backend reports and insights to aid in resolving complex customer cases.
- Conducted research on customer accounts to resolve return issues.
- Identified trends in customer returns that could be used to improve product quality or enhance service offerings.
After-School Leader
The Salvation Army Family Store & Donation Center
Fort Worth, Texas
09.2023 - 06.2024
- Supervised and engaged with over 20 children daily, fostering a safe after-school environment.
- Maintained open communication with parents to address concerns and provide daily updates.
- Resolved conflicts among children effectively, promoting respect and cooperation.
- Planned and led educational activities that encouraged engagement and learning.
- Managed time effectively to ensure tasks were completed on schedule.
Restaurant Hostess
The Lakehouse
Fort Worth, Texas
08.2022 - 08.2023
- Optimized table turnover and guest satisfaction through effective management of waitlists and reservations.
- Resolved guest concerns and complaints swiftly, enhancing overall dining experiences.
- Collaborated with servers, kitchen staff, and management to maintain streamlined operations during peak hours.
Education
Some College (No Degree) - Business Analytics
Tarrant County College
Fort Worth, TXSkills
- Interpersonal communication
- Friendly and professional demeanor
- Team collaboration
- Problem solving and conflict resolution
- Empathy and patience
- Adaptability in fast-paced environments
- Time management
- Multitasking and prioritization
- Record keeping and reporting
- Task follow-through
- SAP/returns management software
- Return and warranty policy knowledge
Accomplishments
- Recognized as Employee of the Month for outstanding accuracy, consistency, and contribution to team productivity (March 2025)
Timeline
Returns Specialist
Callaway Golf
07.2024 - Current
After-School Leader
The Salvation Army Family Store & Donation Center
09.2023 - 06.2024
Restaurant Hostess
The Lakehouse
08.2022 - 08.2023
Some College (No Degree) - Business Analytics
Tarrant County College
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