Zoh Gouin
The Bronx
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
Khaite
01.2023 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Develop events/incentives that will continue to grow customer base, with particular emphasis place on building local market
- Meet sales goals set forth by the Corporate Merchandising and SVP, and Direct
- Led a team of professionals to consistently achieve or exceed performance targets.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Retail Sales Lead
Burberry
05.2019 - 08.2023
- Partnered with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Led a high performing customer facing and service orientated team.
- Coached and provided feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales
- Held a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possessed a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assisted with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Event Coordinator Intern
Bradbury Lewis PR
10.2018 - 03.2019
- Foster and maintain relationships within the events industry and appropriate event vendors
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Work cross functionally to develop and plan best practice strategies and ensure all cross functional partners are clear on deliverables, timelines, and roles and responsibilities
- Improved overall event success by closely monitoring budget constraints and negotiating with suppliers to obtain cost-effective solutions.
- Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
Education
Bachelor of Science - Business Administration And Management
Marymount Manhattan College
New York, NY05.2020
Bachelor of Arts - Photography
Marymount Manhattan College
New York, NY05.2020
Skills
- Excellent Written and Verbal Communication Skills
- Administrative Skills
- Problem Solving
- Product Knowledge
- Project Management
- Staff Development
Certification
- CAPM - Certified Associate in Project Management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Department Manager
Khaite
01.2023 - Current
Retail Sales Lead
Burberry
05.2019 - 08.2023
Event Coordinator Intern
Bradbury Lewis PR
10.2018 - 03.2019
Bachelor of Science - Business Administration And Management
Marymount Manhattan College
Bachelor of Arts - Photography
Marymount Manhattan College
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