Zoha Baloch
Houston,TX
Summary
Experienced in managing audits, chargebacks, and task forces within a dynamic management setting. Currently pursuing a Bachelor's in Business at a community college with a 3.2 GPA, aiming to transfer to the University of Houston. Proficient in hospitality services with hands-on experience in renowned restaurants. Demonstrates strong work ethics and adaptability.
Overview
3
3
years of professional experience
Work History
Audit and Chargeback Coordinator
KVA
01.2023 - Current
- Managed audits, developed checklists, and trained audit teams, including a successful training program for a new Dubai office
- Successfully facilitated the closing of a new Hampton Hilton property in Pittsburgh within 15 days
- Demonstrated adaptability and crisis management skills by handling the management crisis at Corpus Christi
Salesperson
AGA'S RESTAURANT
09.2021 - 12.2022
- Provided exceptional customer service and managed orders for one of Houston's finest restaurants
- Received significant recognition and generous tips, including multiple $1000 tips, showcasing excellent hospitality skills under pressure
Education
Bachelor's - Business
HCC
Houston08.2024
High School Diploma -
St Michael Convent School
Karachi, Pakistan 03.2019
Skills
Strong communication skills
Proficient in computer software, including Excel
Analytical thinking and problem-solving
Effective time management & ethical conduct
Knowledge of regulations
Technical proficiency in hotel and restaurant systems
Teamwork and collaboration
Adaptability
Creative Problem-Solving
Inventory Coordination
Human Resources Management
Technical Skills Certifications
Proficient in Microsoft Excel, Access, and Word.
Awards
Received several bonuses and recognition for outstanding work at KVA.
Timeline
Audit and Chargeback Coordinator
KVA
01.2023 - Current
Salesperson
AGA'S RESTAURANT
09.2021 - 12.2022
Bachelor's - Business
HCC
High School Diploma -
St Michael Convent School
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