ZOHAIB AHMED

A Business Systems Analyst focused on driving operational efficiency and process improvement through cross-functional collaboration. I excel in bridging the gap between business needs and technical solutions. With a strong background in Salesforce and other enterprise applications, I have a proven track record of delivering successful projects. My expertise lies in crafting Business Requirements Documents (BRDs), designing and optimizing processes, and translating business needs into system requirements. I have contributed to the implementation of Salesforce Case Management, Organizational Conflict of Interest processes, and supported Conga CLM. I thrive in agile environments, working effectively in both project-based and sprint-based methodologies. Proficient in utilizing tools such as Jira, ServiceNow, Miro, and Google Suite, I ensure efficient project management and documentation. I have a passion for collaborating with teams including GTM, legal, sales, business technology, and customer experience to deliver exceptional results.

• Supported a company with 650+ internal users specializing in Conga CLM (Apttus CLM), DocuSign, Salesforce Opportunities, Accounts, Cases, and Custom Objects
• Collaborated with Legal, Sales Operations, and Finance to develop and implement lightning apps, lightning record pages, dynamic forms, flows, email alerts, validation rules, custom page layouts, lead assignment rules, profiles, permission sets, role hierarchy, approval processes, libraries, scheduling alerts, reports, and dashboards
• Managed monthly sprint cycles with business stakeholders to ensure alignment and successful enhancements delivery
• Utilized Jira and ServiceNow for project management and production support respectively, ensuring efficient tracking and collaboration
• Facilitated daily scrum calls with offshore developers to ensure alignment and progress tracking
• Managed multiple funded projects and ensured delivery was on time and resources were managed properly, documentation was done, and provided input where needed in design and solution
• Experience across the following types of work operational requests, monthly enhancements, incident/bug management, and projects
• Worked with security team to provide reports from salesforce and conga clm for SOX compliance quarterly.

• Supported Salesforce environments of 3500+ users across 4 Salesforce Orgs
• Created custom workflows, email alerts, validation rules, custom page layouts, lead assignment rules, profiles, permission sets, role hierarchy, approval processes, scheduling alerts, reports, and dashboards
• Utilized data loader for mass data clean-ups in Accounts, Opportunities, and Leads, and other custom objects
• Managed enhancements with Legal and Sales Operations.

• Supported Salesforce environment of 1900+ users with a team of 4 in Sales Operations
• Created custom workflows, email alerts, validation rules, custom page layouts, lead assignment rules, profiles, permission sets, role hierarchy, approval processes, libraries, scheduling alerts, reports, and dashboards
• Utilized data loader for mass data clean-ups in Accounts, Opportunities, and Leads
• Gathered requirements and configured Chatter and SFDC Mobile to enhance usability
• Led the team in Enhancements projects, managing stakeholder expectations, collecting proper requirements through documentation, designing & building technical solutions, and assisting with post-deployment success plans
• Conducted UAT for in-house built CPQ bugs and enhancements, serving as a liaison between Sales Ops and IT
• Trained users and managed licenses for third-party apps integrated with Salesforce such as D&B Hoovers, Clari, Docurated, and Player Map X-ray
• Contributed to the Org Health project, leading a massive administrative clean-up effort of the system to decrease technical debt.