Zohair Chaudhry
Summary
Systems administrator with extensive experience in enterprise server infrastructure and VMware environments. Proficient in server installation, reconfiguration, deployment, and decommissioning, with a strong focus on Dell PowerEdge hardware troubleshooting and component diagnostics. Demonstrated expertise in VMware vSphere and Windows/Linux systems, along with ServiceNow ITSM workflows. Capable of effectively managing onsite operations, escalations, and incident resolution in high-demand data center settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Technician
Q Computer Repair
Washington, VA
01.2026 - Current
- Provided hands-on technical support for hardware and software issues across various platforms.
- Diagnosed and resolved hardware failures in servers, workstations, laptops, printers, and scanners.
- Troubleshot connectivity issues for users, facilitating quick resolutions.
- Documented service requests and resolutions, ensuring comprehensive support records.
- Responded to help desk tickets promptly, contributing to improved user satisfaction.
- Escalated complex infrastructure issues to senior engineers for further analysis.
- Utilized system tools for diagnosing hardware/software failures on desktops, laptops, and servers.
Systems Engineer
Waslah Solutions
Leesburg, Indiana
01.2025 - 12.2025
- Executed rack & stack and physical deployment of Dell/enterprise servers in datacenter environments to ensure optimal system readiness
- Installed and configured VMware ESXi hosts and virtual machines in enterprise infrastructure
- Conducted server hardware troubleshooting (RAM, HDD/SSD, RAID, NICs, motherboard components)
- Performed BIOS/firmware updates, system diagnostics, and break/fix support
- Supported server reconfiguration, migration, and decommissioning activities
- Gathered logs for Dell/VMware escalation and contributed to root cause analysis to enhance troubleshooting effectiveness
- Participated in datacenter operations, monitoring, and infrastructure support activities
- Worked with ServiceNow for incident and change management tracking
Systems Administrator
Waslah Solutions
Leesburg, VA
11.2023 - 12.2024
- Managed Windows and Linux servers in enterprise and virtualized environments to ensure system reliability and uptime.
- Configured Active Directory, DNS, and DHCP services for optimal network performance.
- Supported VMware infrastructure with provisioning and ongoing maintenance tasks.
- Assisted in system deployment, patching, and lifecycle management initiatives.
- Delivered tier 1 and 2 support for infrastructure and server-related issues, improving response times and user satisfaction.
Security Analyst
C3Spectra INC
Ashburn, Virginia
09.2022 - 10.2023
- Monitored SIEM alerts and investigated security incidents
- Tuned detection rules and reduced false positives
- Documented security events and supported incident response workflows
- Assisted cybersecurity operations and escalation handling
IT Technician
CNetCurity
Tysons Corner, Virginia
07.2021 - 08.2021
- Installed and configured IT systems, servers, peripherals, and network devices.
- Assisted with troubleshooting and maintenance of infrastructure components.
- Delivered onsite technical support and system setup assistance efficiently.
Help Desk Intern
Freshlook LLC
Leesburg, VA
01.2020 - 06.2021
- Supported IT help desk operations and ticket resolution
- Assisted with workstation setup, software installation, and onboarding
- Acquired hands-on experience with enterprise IT workflows and support tools to improve service delivery
Education
Bachelor of Science - Cyber Security
George Mason University
Fairfax, VA05-2024
Associate of Science - Cyber Security
Northern Virginia Community College
Sterling, VA01-2022
Master of Science - Cybersecurity - (Information Security)
Georgia Institute of Technology
Atlanta, GA05-2026
Skills
Virtualization and cloud technologies: VMware vSphere, ESXi, vCenter, HA, DRS, vMotion, SAN/NAS, VLANs, AWS, Azure, hybrid cloud
Systems and networking: Windows Server, Active Directory, ADFS, Linux, Bash scripting, DNS
Cybersecurity: SIEM, incident response, network security, cloud security, encryption
Professional skills: Documentation management, version control, agile methodologies, communication skills, problem solving
ITSM tools proficiency
Datacenter operations: Rack and stack servers, installation and cabling, power and network connections
Server hardware management: Dell EMC PowerEdge servers, BIOS updates, RAID configuration
Certification
- VMware Certified Professional - VMware vSphere (Administrator) 2025
- VMware Certified Professional - Cloud Foundation Administrator, (2025)
- Agile IT Tech Certified - DATA ANALYST,( 2025)
- Linux Professional Institute Linux Essentials (2026)
- Linux Professional Institute LPIC-1 (in progress ) part 1 passed
- Google AI Professional Certificate (2026)
- CompTIA A+ (in progress )
Timeline
IT Support Technician
Q Computer Repair
01.2026 - Current
Systems Engineer
Waslah Solutions
01.2025 - 12.2025
Systems Administrator
Waslah Solutions
11.2023 - 12.2024
Security Analyst
C3Spectra INC
09.2022 - 10.2023
IT Technician
CNetCurity
07.2021 - 08.2021
Help Desk Intern
Freshlook LLC
01.2020 - 06.2021
Bachelor of Science - Cyber Security
George Mason University
Associate of Science - Cyber Security
Northern Virginia Community College
Master of Science - Cybersecurity - (Information Security)
Georgia Institute of Technology