ZOHRA NOORI
Rancho Cordova,CA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Dedicated professional and providing exceptional customer service. Resourceful problem solver equipped with high standards and excellent time management skills. Always exhibits a professional demeanor.
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Qani Group LLC
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Driver, Customer Service
Wheel Mart
05.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
HOST
DARBAR RESTAURANT
02.2023 - 05.2023
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
PACKAGES HANDLER
Top Rx, LLC
06.2022 - 01.2023
- Sorts, loads and lifts the medicine packages
- Collects medicines and sorts as per order requests
- Collects medicines and sorts as needed for delivery purposes
- Responsible for the proper and efficient completion of all duties and operations
- Moves, pulls, places of packages, boxes and other freight goods safely and efficiently.
DATA ENTRY CLERK
YIA
12.2019 - 07.2021
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
CUSTOMER SERVICE REPRESENTATIVE
Roshan Telecom
01.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers.
Education
Nahid Shahid High School
01.2019
Skills
- Flexible and adaptable to new situations
- Superior organizational ability
- Able to work with a diverse group of people
- Passionate and willing to learn
- Works independently with little supervision
- Self-motivated and dynamic
- Positive Attitude
- Valid Driver's License
- Teamwork and Collaboration
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer Service
Certification
- Security guard card
- Certificate, M.s Word, Excel & PowerPoint, 01/2020, Kahkashan Institute of Higher Education, Kabul, Afghanistan
Languages
Dari
Native or Bilingual
Pashto
Native or Bilingual
English
Professional Working
Timeline
Cashier
Qani Group LLC
05.2024 - Current
Delivery Driver, Customer Service
Wheel Mart
05.2023 - 04.2024
HOST
DARBAR RESTAURANT
02.2023 - 05.2023
PACKAGES HANDLER
Top Rx, LLC
06.2022 - 01.2023
DATA ENTRY CLERK
YIA
12.2019 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Roshan Telecom
01.2018 - 11.2019
Nahid Shahid High School
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