Zoie Florian
Cincinnati,Ohio
Summary
Ambitious and dedicated Customer Service Representative with 5+ years of service-based experience. Passionate about enhancing customer experiences by understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Lead Sales Stylist
Everyday Chic Boutique
Wilmington, OH
04.2023 - 04.2024
- Opening and closing the store every day while overseeing all operations in the storefront
- Using creative problem-solving and merchandising skills to execute and prepare floor sets
- Created a genuine customer experience to build a local community
- Track and correct inventory when needed to determine when merchandise needs to be ordered
- Organized successful in-store events to promote new product lines and engage potential clients.
- Using social media as a tool to expand the online community and drive online customers to visit the store.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
Beauty Lead Supervisor - Operations
Sephora at Kohls
Cincinnati, OH
05.2022 - 04.2023
- Consistently met KPI metrics set by corporate office and achieved regional store of the month twice in a row
- Supervising day to day store operations while promoting organizational and problem-solving tools to ensure efficiency
- Creating a genuine customer experience and seeking ways to improve client service emphasizing on using hands-on techniques to demonstrate how to use merchandise for the client to better understand the product
- Motivated other employees to drive sales when given the opportunity and making other employees follow suit to meet corporate goals
- Changing/building/reviewing in-store graphics and displays and ensuring the store and stockroom are maintained
- Making a customized experience for each client for their cosmetic needs while making them feel good about their natural beauty.
Sales Associate
Kohls Department Store
Cincinnati, OH
11.2020 - 05.2022
- Engaged customers in friendly professional dialogue to determine needs
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built and maintained relationships with peers and upper management to drive team success
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Usher/Concession Stand Worker
Cinemark Theaters
Cincinnati, OH
10.2018 - 03.2020
- Safely prepared, assembled and presented food to satisfy customers and fill orders
- Provided accurate information regarding show times, new releases and upcoming movies and trailers
- Performed ushering duties and assisted customers with seating
- Checked assigned sections for cleanliness and assisted customers in keeping venue clean during, between and after shows
- Managed cash and credit transactions and promoted theater merchandise.
Education
No Degree - Business Management
University of Cincinnati Blue Ash
Cincinnati, Ohio01.2021
High School Diploma -
Walnut Hills High School
Cincinnati, Ohio05.2020
Skills
- Team Building and Supervision
- Customer Service and Customer Relationship Building
- Decision Making and Problem Solving
- Shopify POS / Generic POS System
- Multitasking and Organization
- Active Listening
Timeline
Lead Sales Stylist
Everyday Chic Boutique
04.2023 - 04.2024
Beauty Lead Supervisor - Operations
Sephora at Kohls
05.2022 - 04.2023
Sales Associate
Kohls Department Store
11.2020 - 05.2022
Usher/Concession Stand Worker
Cinemark Theaters
10.2018 - 03.2020
No Degree - Business Management
University of Cincinnati Blue Ash
High School Diploma -
Walnut Hills High School