Zoie Kerr
Jackson,USA
Summary
Dedicated and motivated professional with a strong focus on maintaining customer satisfaction and contributing to the success of the company. Demonstrated ability to establish rapport with clients, foster positive relationships, and ensure their needs are met. Known for reliability and a driven attitude, with exceptional prioritization abilities and strong time management skills. Committed to delivering high-quality results and continuously seeking opportunities for growth and improvement.
Overview
4
4
years of professional experience
Work History
Assistant Client Manager
Anesthesia Business Associates
Jackson, Michigan
02.2017 - 04.2019
- Sorting Correspondence
- Deposits and charges for different accounts
- Request and process medical records needed from hospital
- Contact and review accounts with collection and insurance agencies
- Work with different departments to fulfill request and resolve issues when needed
- Answer Client Manager phone and patient calls
- Assist clients and patients in a timely manner
- Review reports and look into specific issues that are found
- Manage and oversee the Clerical Assistant and Customer Service Representatives
Customer Service Representative
Anesthesia Business Associates
Jackson, Michigan
01.2016 - 02.2017
- Communicate with insurance companies to check status of claims, verify eligibility, request EOBs
- Filing and facing medical documents
- Follow up on patients accounts
- Answer patient inquiries about their accounts
- Communicate with the collection agency
- Complete reports requested by the client
Admissions Coordinator
John Ganton Countryside Care Center
Jackson, Michigan
11.2014 - 04.2015
- Verify insurance policy for resident coverage
- Completing admission paperwork for new residents
- Creating new and updating resident’s charts when changes are made
- Providing recertification paperwork to insurance companies
- Update active resident count daily
- Schedule transports to and from appointments
- Communicate with hospital regarding patients
- Faxing referrals to other facilities
Education
High School Diploma -
Atlantic High School
Port Orange, FL06.2012
Skills
- Self-directed
- Ability to handle or resolve problems
- Cash handling
- Proven leadership skills
- Energetic work attitude
- Reliable
- Punctual
- Committed to customer service
- Charting/scheduling
- Microsoft Office
- Excel
- PowerPoint
- Customer service
- Insurance verification
- Multitasking
Accomplishments Certifications
- CPR/First Aid Certified
- OSHA Certified
- HIPAA Certified
Timeline
Assistant Client Manager
Anesthesia Business Associates
02.2017 - 04.2019
Customer Service Representative
Anesthesia Business Associates
01.2016 - 02.2017
Admissions Coordinator
John Ganton Countryside Care Center
11.2014 - 04.2015
High School Diploma -
Atlantic High School