Zoie Lasky
New Britain,Connecticut
Summary
Proven track record in event coordination and interpersonal skills, exemplified by orchestrating successful shows for Inspire The World Entertainment and enhancing guest experiences. Excelled in management, scheduling, and team collaboration, significantly boosting event attendance and customer satisfaction. Expert in Microsoft Office and upselling techniques, consistently achieving results beyond expectations.
Overview
4
4
years of professional experience
Work History
Server
Avalon
Uncasville, CT
02.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers on point-of-sale systems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained records of transactions made during the shift, as required by company policy.
- Communicated with hosts, bussers, and bar staff to prepare for and serve customers.
Assistant Manager
Inspire The World Entertainment
Hartford, CT
12.2023 - Current
- Successfully organized and executed shows from concept to completion, including booking venues, negotiating contracts, and overseeing event logistics. Hosted events at notable locations such as Trinity College, the Discovery Science Center and Planetarium, and various festivals.
- Managed special pop-up events by handling communications, scheduling, and ensuring a seamless experience for fans and the artist.
- Developed and executed marketing strategies to promote album releases, creating advertising campaigns, and engaging with fans to drive excitement, boost streams, and increase event attendance.
- Collaborated with the artist's manager on pro bono projects, assisting with the organization of music video shoots, budget management, and production logistics.
- Coordinated and maintained the artist’s schedule for music video shoots and rehearsals, attending all rehearsals to ensure smooth operations and readiness for productions.
Merchandise Seller
Live Nation
Hartford, Connecticut
05.2021 - Current
- Efficiently and accurately counted inventory before and after events.
- Curated attractive merchandise displays.
- Worked collaboratively with colleagues to ensure events ran smoothly and efficiently.
- Effectively handled high volumes of customers in a fast-paced environment.
- Provided excellent customer service by assisting customers with transactions and inquiries with a positive attitude.
Education
Bachelor of Science - Business Management
Central Connecticut State University
New Britain, CT12-2024
Skills
- Event coordination
- Scheduling
- Management
- Problem-solving abilities
- Interpersonal skills
- Microsoft Office
- Team collaboration
- Upselling techniques
References
References available upon request.
Timeline
Server
Avalon
02.2024 - Current
Assistant Manager
Inspire The World Entertainment
12.2023 - Current
Merchandise Seller
Live Nation
05.2021 - Current
Bachelor of Science - Business Management
Central Connecticut State University
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