Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Zoie Serwa

Monroe,MI

Summary

Dynamic customer service professional with a proven track record at DTE Energy, excelling in customer engagement and conflict resolution. Skilled in leveraging Google Analytics for data-driven improvements, I successfully enhanced service delivery efficiency and boosted customer satisfaction through tailored solutions and strategic insights.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

DTE Energy
Monroe, MI
04.2022 - Current
  • Resolved customer inquiries with tailored solutions to boost engagement and satisfaction.
  • Monitored and analyzed customer interaction trends to guide service improvements.
  • Supported digital communication strategies to enhance service delivery efficiency.

Supervisor

Olga's Kitchen
Monroe, MI
06.2018 - 04.2022
  • Led customer relations efforts and implemented operational changes that enhanced productivity.
  • Developed and executed marketing strategies that strengthened brand loyalty.
  • Managed team scheduling and staff coordination to optimize performance.

Bank Teller

Monroe Community Credit Union
Monroe, MI
08.2020 - 06.2021
  • Delivered high-quality customer service, contributing to improved client retention.
  • Participated in campaigns promoting new financial products and services.
  • Reviewed transaction data to identify and recommend process enhancements.

Education

Bachelor of Marketing -

Eastern Michigan University
Ypsilanti, MI
08.2025

Associate of Business Management -

Monroe County Community College
Monroe, MI
01.2022

Associate of Applied Science -

Monroe County Community College
Monroe, MI
01.2021

Skills

  • Customer Engagement & Retention
  • Conflict Resolution
  • Vendor & Channel Partner Management
  • Social Media Strategy
  • Budgeting & ROI Tracking
  • Google Analytics & Data Analysis
  • Performance Reporting
  • C-Level Support
  • Microsoft Office Suite
  • Multitasking & Organization
  • Creative Problem Solving
  • Resource Management

Awards

DECA International First Place Winner - Recognized for excellence in business strategy and marketing

Timeline

Customer Service Representative

DTE Energy
04.2022 - Current

Bank Teller

Monroe Community Credit Union
08.2020 - 06.2021

Supervisor

Olga's Kitchen
06.2018 - 04.2022

Bachelor of Marketing -

Eastern Michigan University

Associate of Business Management -

Monroe County Community College

Associate of Applied Science -

Monroe County Community College

Similar Profiles

CREATE PROFILE