Summary
Overview
Work History
Education
Skills
Timeline
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Zoie Serwa

Monroe,MI

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

DTE Energy
04.2022 - Current
  • - Resolved customer inquiries with tailored solutions to boost engagement and satisfaction.
  • - Monitored and analyzed customer interaction trends to guide service improvements.
  • - Supported digital communication strategies to enhance service delivery efficiency.

Supervisor

Olga's Kitchen
06.2018 - 04.2022
  • - Led customer relations efforts and implemented operational changes that enhanced productivity.
  • - Developed and executed marketing strategies that strengthened brand loyalty.
  • - Managed team scheduling and staff coordination to optimize performance.

Bank Teller

Monroe Community Credit Union
08.2020 - 06.2021
  • - Delivered high-quality customer service, contributing to improved client retention.
  • - Participated in campaigns promoting new financial products and services.
  • - Reviewed transaction data to identify and recommend process enhancements.

Education

Bachelor - Marketing

Eastern Michigan University
Ypsilanti, MI
08.2025

Associate - Business Management

Monroe County Community College
Monroe, MI
01.2022

Associate - Applied Science

Monroe County Community College
Monroe, MI
01.2021

Skills

  • Customer Engagement & Retention
  • Conflict Resolution
  • Vendor & Channel Partner Management
  • Social Media Strategy
  • Budgeting & ROI Tracking
  • Google Analytics & Data Analysis
  • Performance Reporting
  • C-Level Support
  • Microsoft Office Suite
  • Multitasking & Organization
  • Creative Problem Solving
  • Resource Management

Timeline

Customer Service Representative

DTE Energy
04.2022 - Current

Bank Teller

Monroe Community Credit Union
08.2020 - 06.2021

Supervisor

Olga's Kitchen
06.2018 - 04.2022

Associate - Business Management

Monroe County Community College

Associate - Applied Science

Monroe County Community College

Bachelor - Marketing

Eastern Michigan University

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