Zoila Barron
GARDEN GROVE SCHOOL DISTRICT
Anaheim,CA
18
years of professional experience
Experienced with managing service quality and resolving issues efficiently. Utilizes strong analytical skills to identify and address service discrepancies. Track record of effective communication and problem-solving in customer-centric environments.
Work History
SERVICE ASSURANCE AGENT
4 Years 10 Months- Managed service quality assurance processes to enhance customer satisfaction and operational efficiency.
- Analyzed customer feedback to identify trends, driving improvements in service delivery standards.
- Collaborated with cross-functional teams to resolve service issues, ensuring timely solutions for clients.
- Implemented process enhancements that reduced response times and increased accuracy in service requests.
- Monitored performance metrics to ensure compliance with company policies and industry regulations.
- Developed training materials for new hires, fostering a culture of continuous improvement and knowledge sharing.
FOOD SERVICE WORKER I
6 Years 5 Months- Served prepared meals to students, ensured food safety by verifying temperatures, managed inventory for meal preparation.
- Prepared meals and snacks in compliance with nutritional guidelines.
- Prepared and served food items while adhering to safety and sanitation guidelines.
- Maintained cleanliness and organization of food preparation areas.
- Assisted in inventory management, ensuring stock levels met operational demands.
- Trained new staff on food service protocols and equipment usage for efficiency.
KITCHEN SENIOR MANAGER
4 Years 9 Months- Managed cooking staff to prepare meals for guests and planned shift duties.
- Led kitchen operations, ensuring compliance with health and safety regulations.
- Streamlined food preparation processes, improving efficiency and reducing waste.
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
FRONT DESK SUPERVISOR
3 Years 5 Months- Provided customer service and performed administrative duties, overseeing front desk opening and closing procedures.
- Supervised front desk operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff on procedures and best practices for guest interactions.
- Implemented scheduling systems to optimize staff coverage during peak hours.
CUSTOMER SERVICE REPRESENTATIVE
3 Years- Provided customer support in a retail environment, administrative duties, bookkeeping duties, data entry.
- Resolved customer inquiries efficiently using comprehensive knowledge of insurance products and services.
- Provided exceptional support to clients through effective communication and problem-solving skills.
- Managed policy changes and renewals, ensuring accuracy and compliance with company standards.
Education
HIGH SCHOOL DIPLOMA
Skills
Customer Service
Data Entry
Reporting
Computer literacy
Organization
Fluent in English & Spanish
Teamwork
Communication skills
Timeline
SERVICE ASSURANCE AGENT
FEDERAL EXPRESS, FedEx
10.2021 - CurrentRead More
FOOD SERVICE WORKER I
GARDEN GROVE SCHOOL DISTRICT
03.2020 - CurrentRead More
KITCHEN SENIOR MANAGER
CHUCK E. CHEESE
12.2014 - 09.2019Read More
FRONT DESK SUPERVISOR
SEARS HOLDINGS CO.
10.2012 - 03.2016Read More
CUSTOMER SERVICE REPRESENTATIVE
PROBIND INSURANCE COMPANY
01.2009 - 01.2012Read More
LOARA HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More