Zoila Quevedo
Greenwich
Summary
Proactive and detail-oriented professional with substantial experience in customer service, retail and operations. Excellent interpersonal and organizational skills. Ability to work well independently, or as part of a team. Proven leadership and advocacy skills. Strong ability to create and nurture client-worker relationships. Bilingual in Spanish and English.
Overview
11
11
years of professional experience
Work History
Retail Project Merchandiser
Anderson Merchandisers
12.2024 - Current
- Follow specific store planograms to set shelves, displays, and products lay out correctly.
- Perform full aisle reset, category updates, or store remodel projects, including moving shelves, fixtures and products sections.
- Ensure all work is completed following retailers and brand guidelines, including price labels, tags, and sales material.
- Coordinate with team leads, store managers, and project supervisors to confirm requirements and resolve issues.
- Visit multiple store locations according to a weekly schedule to complete assigned projects.
Operations Merchandise Associate/OMS Associate Store Merchandiser
Sak's Fifth Avenue
Greenwich
10.2021 - 06.2024
- Completed Online Fulfillment and Merchandise Sales/orders accurately and efficiently; Return to vendor and transfer compliance; Achieved all inventory and facilities management.
- Kept work areas clean and organized; Updated seasonal signage with current product lines and productions; Effectively arranged product displays to maintain appealing shopping environment.
- Participated in physical inventories; Assisted with customer requests to ensure high satisfaction.
Operations Supervisor
Sak's Fifth Avenue
Greenwich
10.2020 - 09.2021
- Managed daily operations, including shipment receiving, assigning tasks, floor new product placement and completing backstock; Provided support to other departments as needed to ensure goals are met.
- Created processes for tracking inventory and supply levels to prevent stock-out or overstocking.
- Supervised day to day stockroom operations to maintain organized flow of merchandise to sales floor; Analyzed data related to production, distribution, quality control, and inventory levels.
Operations Manager
Zara USA Inc
10.2016 - 08.2019
- Managed daily operations, supervised multiple employees; Hired and onboarded team members and conducted daily meetings; Prepared schedules and loss prevention issues.
- Presented performance and productivity reports to store and regional directors; Analyzed and controlled materials, supplies and equipment operational expenses; Fulfilled all online orders.
- Maintained internal corporate communication to all store operations and discrepancies; Created detailed reports on individual departments within operations; Received and all processed shipments.
Stock Supervisor
Zara USA Inc
08.2014 - 08.2015
- Prepared and received delivery reception and productivity reports; Processed all deliveries.
- Trained new employees for all new updates of RFID systems; Supervised a team of personal responsible for stocking shelves and loading trucks; Maintained all stockroom activities.
Education
Counseling Psychologist - Psychology Studies
Norwalk Community College
12.2025
High School Diploma - Accounting
International Specialized School
Ecuador01.1997
Skills
- E-commerce specialist
- Online business owner
Websites
Timeline
Retail Project Merchandiser
Anderson Merchandisers
12.2024 - Current
Operations Merchandise Associate/OMS Associate Store Merchandiser
Sak's Fifth Avenue
10.2021 - 06.2024
Operations Supervisor
Sak's Fifth Avenue
10.2020 - 09.2021
Operations Manager
Zara USA Inc
10.2016 - 08.2019
Stock Supervisor
Zara USA Inc
08.2014 - 08.2015
Counseling Psychologist - Psychology Studies
Norwalk Community College
High School Diploma - Accounting
International Specialized School