Summary
Work History
Education
Skills
Professional Goals
Work Preference
Timeline
Generic

Zolana Zanzala

Murrieta,CA

Summary

I am a multitalented, organized professional with a dynamic background in customer service. Highly skilled customer service professional with exceptional communication and problem-solving abilities, expert at actively listening to customer needs, resolving inquiries promptly, and building positive relationships to deliver excellent service and exceed customer expectations consistently. I am detail-oriented and passionate about promoting organizational improvements and more streamlined ways to operate.

Work History

General Assembler
  • Provided a wide range of assembly duties, which include but are not limited to Welding and assembling.
  • Conducted quality control checks, cleans and maintains work area and equipment.
  • Maintained high performance to ensure timely and faultless products.
  • Utilized hand tools and power tools to perform assembly tasks
  • Followed safety procedures during assembly processes
  • Manpower staff-Two years
  • Apple one staff-Five months
  • Staffmark-Two years
  • Kimco Staffing-Five months
  • Ramco Manufacturing Inc., Hemet
  • Scotts Company, Temecula

Food and beverages industry
  • Held different positions in the industry, ranging from cooking, cashiering to dishwasher operator.
  • Ensuring sanitation and maintaining clean and organized kitchen.
  • Ensuring food quality.
  • Washing dishes and sanitizing surfaces.
  • Follow food safety regulations
  • Maintained a clean and organized workstation
  • Collaborating with other staff members regarding guest’s requests and dietary restrictions.
  • McDonald’s restaurants- two years
  • Chick-Fil- A- seven months
  • IHOP Restaurant-eight months

Retail Industry, Ross Store, Dollar Tree, Georgia Mall
  • Provided a wide range of cashiering functions and transactions for patrons, handling large sums of money with close attention to detail and company policies.
  • Frontend duties and maintaining a clean environment.
  • Effective communication skills
  • Problem-solving skills to tackle customer concerns.
  • Multitasking pro in face-paced environments.

Gaming Industry, Hostess, Pechanga Resort and Casino, Temecula, California
  • Provided a wide range of hostess functions and transactions for patrons.
  • Handling large sums of money with close attention to detail and company policies.
  • Attended to various needs of customers.
  • Managed reservations and waitlists to optimize table turnover and ensure guests are seated on timely manner
  • Delivered superior customer service to ensure a positive experience and guest satisfaction.
  • Demonstrated strong organizational skills by managing smooth table rotations and managed flow of guests

Education

College graduate - general study

San Jacinto High School
01.2011

High School Diploma - undefined

Lakeside High School
01.2011

High School Diploma - undefined

San Jacinto High School
05.2007

Skills

  • Communication, Customer Service
  • Detail-oriented
  • Active listener
  • Creative Problem Solving
  • Customer service expert
  • Assembler
  • Cash Handling, Reporting
  • Typing speed 15-30WPM
  • Polyglot; Fluent in English/Spanish/French/Lingala

Professional Goals

  • Increase typing speed to advanced typist skills
  • Become proficient in data analysis using new software
  • Improve active listening skills
  • Seek mentorship to gain valuable insights and grow professionally and personally

Work Preference

Work Type

Full TimePart Time

Salary Range

$0/yr - $0/yr

Timeline

General Assembler

Food and beverages industry

Retail Industry, Ross Store, Dollar Tree, Georgia Mall

Gaming Industry, Hostess, Pechanga Resort and Casino, Temecula, California

College graduate - general study

San Jacinto High School

High School Diploma - undefined

Lakeside High School

High School Diploma - undefined

San Jacinto High School

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Zolana Zanzala