Experienced with managing server teams to ensure efficient and high-quality service. Utilizes strong organizational skills to coordinate schedules and streamline operations. Track record of enhancing team performance through effective training.
Work History
Server/Assistant Manager
7 Years 9 Months
Spirits Food and Friends | 10.2018 - Current
My job is to help oversee the quality of the food we serve, while maintaining the values we stand for. I help managers with the hiring process, as well as train and develop new hires.
Ensure the guest experience is met with the value of the company.
Count the cash draw and assign them prior to open.
Assign servers their sections for the day
Count inventory and communicate with the staff what is available for the day
Follow the server procedural policy to ensure best quality for all involved.
Prepare and set up stations prior to opening.
Ensure stations and all responsibilities are done before every shift.
Ensure that hospitality stays consistent from the first guest entering to the last guest leaving.
Help with interviews and hires with the front of the house.
Develop and train new employees.
(35 hours)
Server/Shift leader
1 Year 8 Months
Bellinoes Italian Restaurant | 02.2017 - 10.2018
My job is to ensure the quality of the food and experience is met with the values of Bellinoes from the first guest entering to the last guest leaving, while developing and training new hires.
Ensure the guest experience is met with the value of the company.
Follow the server procedural policy to ensure best quality for all involved.
Prepare and set up stations prior to opening.
Ensure stations and all responsibilities are done after every shift.
Ensure that hospitality stays consistent from the first guest entering to the last guest leaving.
(25 hours)
Front of the house Manager
5 Years 6 Months
Pappadeaux Seafood Kitchen | 04.2011 - 10.2016
My job as a Manager was to oversee all operations of the front dining room.
I helped manage and work along 90+ staff, including a team of 5 managers in training.
I helped oversee the hiring and development of staff members.
In 2012 the company profits for my store were 9.1 million. In four years, my team increased the profits to 12.3 million.
In 2014, 2015, and 2016 I was voted the #1 most effective manager by the 90+ staff, out of the 13 managers that worked alongside me.
Increase morality among the staff.
Implement procedural policies
Travel to Houston headquarters for monthly board meetings.
Help boost company efficiency
Plan weekly business cycle tasks.
Continue training and hiring staff.
Execute the service floor.
Ensure food quality.
Work on Excel/Microsoft to complete administrative tasks.
(45 hours)
Kitchen Manager
10 Months
Chipotle Mexican Grill | 06.2010 - 04.2011
My job as a kitchen manager was to prepare food with integrity, while increasing the morale of the staff by implementing teamwork to enhance the guest experience.
Ensuring food quality
Do interview, while developing a strong team dynamic between back and front of the house.
Train and develop crew members to be future kitchen managers.
Ensuring the kitchen is properly cleaned and sanitized.
Monitor kitchen.
Filling out Material Safety Data Sheets and Inventory Rotation (FIFO)
(40 hours)
Education
Associate of Science - Business Management
Miami Oxford University | Oxford, OH | 07.2016
Bachelor of Science - Integrative Studies
Miami University | Oxford, Ohio, United States | 07.2016
Bachelors of Integrative Studies is a unique degree because it integrates two different major focuses, instead of just one. For my dual integrative studies, I choose Business Management and Personal Health Perspectives with a minor in Criminology.