Zona Clements
Gahanna,OH
Summary
Dynamic Deputy Technical Services professional at the State of Ohio, recognized for exceptional customer service and innovative problem-solving. Skilled in network troubleshooting and effective communication, I excel in team collaboration and conflict resolution, consistently enhancing service outcomes and exceeding customer expectations. Committed to continuous improvement and delivering high-quality support.
Overview
25
25
years of professional experience
Work History
Deputy Technical Services
State Of Ohio
Columbus, Ohio
07.1997 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Applied Science - Electrical Engineering
Columbus State Community College
Columbus, OH11-1991
Associate of Arts - Secretarial Science
New River Community College
Dublin, VA03-1987
Skills
- Technical support
- Network troubleshooting
- Customer relationship management
- Service improvement
- Product knowledge
- Team collaboration
- Data analysis
- Client engagement
- Conflict resolution
- Problem solving
- Effective communication
- Time management
Timeline
Deputy Technical Services
State Of Ohio
07.1997 - 03.2022
Associate of Applied Science - Electrical Engineering
Columbus State Community College
Associate of Arts - Secretarial Science
New River Community College
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